layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Manager, CX Analytics (Enterprise Customer Delivery Experience)
The Home Depot
STORE SUPPORT CENTER, ATLANTA - 9090
Source: The Home Depot careers · View original posting
- Employment
- full time
Employer job description
From The Home Depot's posting. “We” and “our” refer to the employer.
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The Manager, CX Analytics (Enterprise Customer Delivery Experience) plays a pivotal leadership role in shaping and improving the experiences millions of customers have when receiving products from The Home Depot.
From delivering a vanity to a customer's home, coordinating a major appliance installation, fulfilling a professional contractor's jobsite order, or resolving a delivery issue before it becomes a customer escalation, this leader helps uncover the insights that power better customer outcomes.
This role serves as a strategic thought partner across Delivery, Supply Chain, Product, Customer Experience, Operations, Contact Centers, and Technology teams to identify friction, measure what matters, and transform complex data into actionable strategies that improve delivery experiences at scale.