layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Principal Data Scientist - CX
The Home Depot
STORE SUPPORT CENTER, ATLANTA - 9090
Source: The Home Depot careers · View original posting
- Employment
- full time
Employer job description
From The Home Depot's posting. “We” and “our” refer to the employer.
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The Principal Data Scientist is responsible for leading high-impact data science and AI initiatives that drive business growth, improve operational efficiency, and create better customer and associate experiences. A key focus of this role will be advancing AI-powered customer support and agentic workflows that apply the reasoning, context, and decision-making patterns used by skilled associates to help customers resolve complex needs.
These capabilities are designed to provide customers with faster, more effective self-service experiences while improving resolution quality and reducing the cost to serve.
As a Principal Data Scientist, you will lead the design and development of end-to-end AI and data science solutions, including predictive models, generative AI applications, agentic workflows, decisioning and orchestration capabilities. You will identify opportunities to apply the right combination of machine learning, large language models, optimization, business rules, enterprise data, and APIs to create intelligent solutions that can reason across customer needs, take appropriate actions, and integrate with production systems.