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The Home Depot
STORE SUPPORT CENTER, ATLANTA - 9090
Source: The Home Depot careers · View original posting
From The Home Depot's posting. “We” and “our” refer to the employer.
With a career at The Home Depot, you can be yourself and also be part of something bigger.
The Sr. Analyst, Site Operations & Performance is a technical role within The Home Depot’s Interconnected Experience team. This individual acts as a performance site performance expert, monitoring the health of our website and mobile app to ensure a seamless customer journey. You will serve as the critical technical bridge between business stakeholders, product and engineering teams to identify, translate, and resolve complex site performance issues.
Performance Analytics: Track and analyze critical business metrics (traffic, revenue, conversion) alongside technical performance data to ensure site stability.
Performance Monitoring: Utilize Software Reliability Engineering (SRE) methodologies to monitor the eCommerce site, leveraging automation and observability tools to detect performance degradations.
Incident Leadership: Triage high-priority production issues, acting as the lead for technical root cause analysis (RCA).
Technical Translation: Convert complex customer-facing issues into actionable, high-priority engineering requests.
Insight Delivery: Conduct deep-dive analyses to develop performance insights, documenting and sharing findings in non-technical language for cross-functional business partners and leaders.
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