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The Home Depot
STORE SUPPORT CENTER, ATLANTA - 9090
Source: The Home Depot careers · View original posting
From The Home Depot's posting. “We” and “our” refer to the employer.
With a career at The Home Depot, you can be yourself and also be part of something bigger.
At The Home Depot, UX isn't an afterthought—it’s central to how we operate. As an Enterprise UX Principal, you won't just design screens; you will orchestrate the complex systems, processes, and service ecosystems that power the world’s largest home improvement retailer.
We are seeking a Service Design-focused UX Leader to step into high-impact, highly complex spaces. You thrive in the complex, interconnected realities of enterprise operations—translating intricate backend processes, associate workflows, and customer journeys into seamless, end-to-end experiences.
Whether you are facilitating executive alignment with comprehensive service blueprints, mapping multi-touchpoint ecosystems, or establishing scalable UX frameworks, you bring clarity to ambiguity and turn systemic complexity into intuitive human experiences.
As an expert facilitator and strategic partner, you comfortably bridge the gap between business strategy, technology, and human needs. You are as adept at influencing executive leadership as you are collaborating with cross-functional product, engineering, and operational teams. By leveraging deep research insights, design thinking, and systems thinking, you will shape the future of our enterprise ecosystem—empowering our associates and driving innovative advantages for our customers.
Enterprise Service Architecture: Map, architect, and optimize end-to-end service blueprints and ecosystem maps across complex customer and associate journeys.
Strategic UX Leadership: Lead high-impact, high-ambiguity UX initiatives for key enterprise domain segments (typically guiding strategy across 2–3 cross-functional product teams).
Cross-Functional Alignment: Facilitate design thinking workshops, ideation, and strategy sessions with product, engineering, and business leaders to align on long-term vision.
Systemic Problem Solving: Function flexibly as a lead service designer, strategist, information architect, or experience lead depending on enterprise needs.
Autonomous Opportunity Identification: Proactively uncover friction points across enterprise workflows, driving consistency, best practices, and scalable standards across product suites.
Advocacy & Influence: Champion actionable user and associate insights to guide executive decision-making and elevate product quality across the organization.
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