layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Product Specialist (Technical), AVP
State Street
Burlington Massachusetts; CR1 - 700 District
Source: State Street careers · View original posting
- Pay
- Salary Range: $70,000 - $118,750 Annual
- Employment
- full time
Employer job description
From State Street's posting. “We” and “our” refer to the employer.
Job Description
Respond to requests for technical assistance via phone and email.
Diagnose software issues and recommend the appropriate solution.
Provide follow-up and status update calls to clients.
Analyze problems, answer questions, and provide training related to the software.
Identify and test workarounds for bugs or deficiencies in the software.
Identify and implement efficiencies and improvements to standard processes and procedures, such as automation through scripting and programming.
Align risk and control processes with day-to-day responsibilities to supervise and mitigate risk, and escalate appropriately.
Coordinate with Engineering, Product Management, and third-party entities as needed to ensure that open customer issues receive the appropriate attention.