layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

GCS CIAM Product Delivery Manager at State Street | LAYIQ

Serve as the primary delivery contact, building trusted relationships with client IT leads, stakeholders and vendors
Conduct executive business reviews, translating deployment outcomes into measurable security and business ROI
Feed customer insights back to internal Product and Engineering teams to influence platform roadmap
Proactively monitor adoption health, identify expansion opportunities, and support renewal conversations
Draft and deliver regular internal communication for CIAM initiatives to internal senior stakeholders
Configure CIAM platform components including MFA, SSO, RBAC, JIT provisioning, and self-service identity portals
Development of CIAM omni-channel (Digital, Voice, Paper) standard patterns
Includes identification of and recommendations for leading digital experiences to serve as benchmarks for clients CIAM future state
Includes anticipated emerging digital experience trends
Your team
You'll be working in the Customer Identity & Access Management Team which is part of Global Cybersecurity (GCS). This role specifically aligns with our External Authentication products, which provide solutions for clients globally. Our team consists of highly skilled technical experts across the globe. Your team has an amazing opportunity to make significant positive impact.
Your expertise: Strong stakeholder management skills across both technical and executive audiences
Clear written communication skills — runbooks, integration guides, and status reports
10+ years of hands-on IAM/CIAM platform implementation and delivery experience
Demonstrated experience managing large-scale user onboarding and identity migration projects
Strong project management capability including scope, planning, risk, and change management
Prior consulting or client-facing delivery experience, comfortable operating with autonomy in a client environment
Experience at an IAM vendor, system integrator, or cybersecurity firm is a strong plus
Good understanding of MFA, PAM and Risk Based Authentication
Deep technical understanding of IAM solutions across multiple vendors. Like Microsoft and Okta
Ability to work across teams
Plus if you have: Business outcomes mindset
Excellent interpersonal communication skills with strong spoken and written English
Collaborative team worker
Flexibility to accommodate working across different time-zones
Experience with NIST SP800-63 Digital Authentication Standard

GCS CIAM Product Delivery Manager

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