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State Street
Boston, Massachusetts; BOSTON
Source: State Street careers · View original posting
From State Street's posting. “We” and “our” refer to the employer.
State Street Investment Management ("State Street IM") is seeking a technically strong and operationally focused professional to provide production support leadership and incident management coordination across applications in Client Experience team. This role will serve as the first line of escalation for critical production incidents, partnering closely with application, infrastructure, security, vendor, and production support teams to ensure timely issue resolution, platform stability, and continuous operational improvement.
Partner closely with production support and infrastructure teams for incident triage, prioritization, and resolution.
Coordinate with application, infrastructure, database, security, and vendor teams to accelerate incident resolution and minimize business impact.
Provide clear, concise, and timely communications to business and IT leadership regarding incident status, risk, mitigation actions, and resolution progress.
Lead incident bridge calls and facilitate collaboration across multiple technology teams during major incidents.
Monitor production health, identify service degradation trends, and proactively escalate potential risks.
Perform root cause analysis reviews and track corrective actions to closure.
Identify recurring issues and recommend stability, monitoring, automation, and process improvements.
Support implementation of monitoring, alerting, and operational readiness best practices across applications.
Collaborate with development teams to improve application reliability, resiliency, and supportability.
Maintain incident management documentation, operational procedures, and support runbooks.
Contribute to continuous improvement initiatives focused on operational efficiency, platform stability, and customer experience.
Compensation
$70,000 - $118,750 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales
roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home .
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
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