layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Customer Engagement Manager at Ryder System | LAYIQ

Compensation

Base salary: $62,000/year.

1st Year Potential Commission Earnings: $10,000 to $15,000 first year during ramp up

Territory & Travel

This role covers West Baltimore, Baltimore, Frederick MD, Hagerstown MD, and Howard County MD, working out of the West Baltimore location (branch 226). Overnight travel is rare - typically no more than once a year.

Essential Functions
Attain or exceed assigned sales quotas and profit targets
Maintain regular and consistent in-person and virtual contact with customers to meet customer requirements
Develop a sales penetration plan to expand Ryder's wallet share
Segment account base by opportunity for growth, renewal (retention), and potential for risk of loss
Present Ryder services and capabilities; develop relationships with all customer buying influencers
Develop a complete understanding of customers' business, goals, and objectives
Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate
Serve as facilitator between customers and Ryder departments or Ryder vendors
Ensure contracted services are delivered to customers; orchestrate the development of a productive working relationship with the customer
Maintain appropriate customer contact; understand and manage customer satisfaction perception
Conduct regularly scheduled customer reviews and monitor VOC results by account
Develop knowledge base of competitive alternatives and identify share of wallet opportunities
Contribute to an effective transition of accounts sold upstream in Ryder's services portfolio
Update CRM with relevant account-specific details and interactions
Proactively anticipate problems through continuous dialogue with customers and Ryder staff
Supply customers with information regarding operational performance; learn customers' business and operations
Customer education - providing customers with information on new services, policy changes, and best practices for using leased trucks efficiently
Ongoing training and improvement of sales skills, industry knowledge, and personal growth
Additional Responsibilities
Performs other duties as assigned

Customer Engagement Manager

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