layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

ServiceNow Technical Lead at Ryder System | LAYIQ

Solution Design & Architecture: Translate complex business requirements into scalable, secure, and maintainable ServiceNow solutions and custom applications.
Team Leadership: Mentor and guide junior/mid-level developers, conduct code reviews, and enforce architectural best practices.
Integrations: Design and oversee complex integrations with external enterprise systems (e.g., ERP, HRIS, CRM) utilizing REST/ MID Server, and Integration Hub etc.
Platform Governance: Monitor system performance, security, and data quality while managing platform patching, upgrades, and module rollouts.
Module Expertise: Oversee implementation across various modules (e.g., ITSM, HRSD, Legal, CSM, App Engine) based on organizational needs.
Experience & Knowledge
Experience: Typically, 5-8+ years of hands-on ServiceNow development and configuration experience, including full-lifecycle project implementations. Specialization in any of the ServiceNow module is a plus.
Technical Skills: Deep proficiency in JavaScript, HTML/CSS, AngularJS, and ServiceNow scripting (Business Rules, Client Scripts, Script Includes, Flow Designer).
Certifications: Current ServiceNow certifications are highly preferred (e.g., Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS) for specific modules).
Frameworks: Familiarity with ITIL, Agile/Scrum methodologies, and the Common Service Data Model (CSDM) framework. [
Soft Skills: Exceptional communication, problem-solving, and stakeholder management skills.
Essential Functions
SOLUTIONS DELIVERY
Translates business needs and objectives into requirements and project estimates.
Enable competitive and quality technology solutions in response to business needs.
Solution documentation
Solution configuration
Solution modification design, development, test and delivery: Design, develop, test and deploy complex SQL query statements
Design, develop, test, and deploy advanced database level stored procedures
Design, develop, test, and deploy custom user/system interfaces and processes using programming languages such as C++
Java, Android, and PowerShell
Drive innovation and creative solutions to business challenges.
Assignments can include customer/enterprise change requests, customer projects, vertical projects, and technology projects
Test planning and support
PRODUCT MANAGEMENT
Collaborates with business partners, external customers, and other IT functional teams to contribute to the product roadmap. The roadmap is the foundation for prioritization, resource planning, and investment
Continue to develop domain expertise through project experience, industry publications/events, and self-learning
Detailed knowledge of the Ryder Distribution Management platform and technology offerings
CUSTOMER
Represent Ryder technology as the DM product subject matter expert in new/existing customer presentation/events
Perform product demonstrations and solution training
Communication on product capability and assigned project status
ADMINISTRATIVE
Weekly status report on assigned activities
Accurate and timely timesheet and project required reporting
Additional Responsibilities
Continuous improvement and internal innovation
Performs other duties as assigned
Skills and Abilities
Well rounded knowledge of distribution/3PL industry to facilitate requirements discussion and troubleshooting efforts between business owner, Ryder customer, and IT development teams; including facilitating discussions around supply chain process implementations and/or improvements for integrated solutions
Strong documentation skills as it relates to business requirements, functional design definition, and solution configuration
Candidate must possess strong client facing skills and understand the mechanisms for building strong, long-lasting internal and external customer relationships, including the ability to generate results through influence
Ability to conceptualize how systems need to be configured and used to solve daily business problems
Problem solving; ability to solve complex supply chain challenges working in a team environment
Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments (preferred)
Ability to work with others to obtain results
Possesses flexibility to work in a fast paced, dynamic environment
Maintains a high degree of professionalism
Leadership competencies Organizational Agility, Intellectual Horsepower, Dealing with Ambiguity, Integrity and Trust (preferred)

ServiceNow Technical Lead

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