From Sitetracker's posting. “We” and “our” refer to the employer.
The Opportunity
We are looking for an Associate Customer Success Manager to join our growing Customer Success team in India. As an Associate CSM, you will work with customers at all stages of the customer journey from implementation through go-live as they deploy and adopt the Sitetracker platform.
As the main point of contact, you will define and demonstrate Sitetracker's value to our customers by identifying business objectives and aligning Sitetracker capabilities with your customer's goals. Working closely with cross-functional teams, you will own user adoption and customer advocacy to ensure the retention and growth of our customers.
What You'll Do
You will be the primary advocate and trusted advisor for your customers. You will establish a regular interaction cadence, create action plans to deliver against KPIs, and ensure you have referenceable customers to support global sales efforts. Beyond day-to-day interactions, you will continually develop strategic account plans to support product expansion and engage directly with Sitetracker Product & Engineering to communicate customer requests regarding product roadmaps and customizations.
The Skills You'll Have
Core Customer Success Manager Skills
Create and execute comprehensive success plans tailored to individual customer needs.
Demonstrate a history of passion and enthusiasm for customer success and a commitment to personal development.
Excellent written communication skills
Apply experience working with mid-tier customers to manage books of business effectively, and drive renewals
Masterfully articulate the Sitetracker value proposition.
Ensure you have referenceable customers to support a wider global sales effort.
Contribute to opportunities for process improvement and continue to develop your own Sitetracker product knowledge.
Within 365 Days, You'll: Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors.
Continuously develop strategic account plans for your customers to support product expansion and ensure customer retention.
Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customizations, or enhanced product functionality.
Establish yourself as an integral part of the customer success team.
Have a great time with in an exciting, fast paced environment!
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
