Senior Solutions Engineer - US

😎 Our Culture

Quantum Metric's number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and

Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀About the Role

As a Senior Solutions Engineer at Quantum Metric, you're the senior technical advisor behind our most strategic, highest-value sales opportunities. Working closely with Enterprise Account Executives, you'll guide complex enterprise organizations across the Americas from measuring digital experience to acting on it — both within our core platform and autonomously through Felix AI, our Agentic solution.

You'll own technical strategy for your largest deals end-to-end, mentor the broader SE team, and represent Quantum Metric to senior stakeholders from VP of Digital to CIO/CDO.

🔧 Responsibilities: Strategic Advisory:

Own the technical strategy for the most complex enterprise sales cycles across the Americas, from initial discovery to close, often across multi-quarter, multi-stakeholder deals

Solution Design:

Architect and lead tailored demonstrations and narratives — including Felix Agentic use cases — that align Quantum Metric's platform to C-level business outcomes

POC Execution:

Lead and de-risk the most technically and politically complex proof-of-concepts, defining success criteria and quantifying enterprise-scale business value

Technical Architecture:

Design scalable, enterprise-grade solution architectures and articulate ROI-based value propositions for the largest accounts in the portfolio

Team Leadership:

Mentor and upskill other Solutions Engineers, share best practices, and act as a technical escalation point for the broader team

Cross-Functional Partnership:

Partner with Account Executives, RVP’s, and Customer Success on deal orchestration for named/strategic accounts, and coordinate closely with Product/Engineering on post-sales onboarding and roadmap influence

Market Influence:

Lead RFP responses for strategic accounts and serve as a structured voice of the customer into the product roadmap, particularly around Felix Agentic

💡Requirements: Experience:

6+ years in Enterprise Pre-Sales/Solutions Engineering within SaaS or software, with a track record on large, complex deals

Sales Acumen:

Proven success leading — not just supporting — complex, multi-layered sales cycles in the Digital Experience / Digital Analytics space

Stakeholder Management:

Strong executive presence, equally credible with technical teams (architects/developers) and C-suite (CIO/CDO)

Technical Depth:

Hands-on experience with web technologies (JavaScript, HTML, CSS) and ROI-based solutioning; native iOS/Android experience a plus

Leadership:

Experience mentoring or informally leading other SEs, and building reusable tools/assets beyond your own deals

Communication:

Exceptional storytelling and executive-level presentation skills, with clear ownership up and down the chain — aligning AEs and leadership while staying a dependable partner to ICs. Disciplined Salesforce hygiene is a must.

Agility:

Strong organizational skills to manage multiple high-stakes deals simultaneously, with 20–25% travel

Linguistic Skills:

Professional level fluency in Spanish is a plus

Preferred Qualifications

• Deep experience in Digital Experience Analytics or CXM platforms
• Hands-on familiarity with agentic AI, enterprise data architecture, or tagging strategies — ideally applied in a live deal context
• Background in high-growth SaaS or digital transformation consulting
• Experience operating as an informal or formal technical lead for a pre-sales team
• 💻 Recruitment Process
• Note: This interview process is subject to change.
• End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest.
• Recruiter Screen (30 minutes)
• Take-Home Skills Assessment (30 minutes)
• Hiring Manager Interview (60 minutes)
• Demo (60 minutes)
• Presentation (60 minutes)
• In-person interview (30-90 minutes, subject to interviewer availability)
• CEO Interview (30 minutes)
• 🏆 Perks and Benefits
• This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
• Group benefits
• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
• FSA, DCFSA, and HSA accounts
• Employee Assistance Programs (EAP)
• Telehealth options
• Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
• Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.
• Discounts on Pet Insurance
• 401k (with employer match) and Options / Equity
• 13 company holidays
• Unlimited Paid Time Off
• Sick leave
• Parental/Adoption Leave
• In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.
• Promotional opportunities
• Rewards and recognition programs
• Robust onboarding and training program
• One-time stipend for work-at-home employees
• Monthly business expense stipend
• Flexible work environments
• Employee Discount Program (Perks at Work)
• Employee Referral Program
• Lead Referral Program
• MacBook and awesome swag delivered to your door
• Encouraging and collaborative culture
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
• 🐉 About Quantum Metric
• As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives.

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