layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Compliance Analyst/Manager, Issue Management at Cardless | LAYIQ

You think critically. With incomplete information you can work out what happened, be upfront about what you're sure of and what you aren't, and explain why you scoped something the way you did. This matters more to us than anything else here.
You've personally taken a problem from "something looks off" to fixed and verified. It doesn't have to have been in compliance.
If you're coming in as a manager, you have working knowledge of Regulation Z, Regulation E, Regulation B, UDAAP, and FCRA from applying them. Analysts can learn them here, as long as the judgment is there.
You're comfortable with data and can tell whether a number is plausible. You use AI tools in your work now, and you check what they give you. You don't need to be an engineer.
Your writing is clear enough that a bank partner or regulator can follow it without a meeting.
You're organized. You can keep a lot of open items and deadlines moving on your own.
Bonus Points
SQL. If you can pull and check a population yourself, that's the most useful extra thing you could bring.
You've built your own tools, like scripts, automations, agents, or dashboards.
Background in consumer finance, cards, payments, disputes, or servicing, or experience with compliance issues, remediation, audit, or testing.
CRCM or another consumer compliance certification.
This role isn't a fit if
You're looking for hybrid or remote. We're in our San Francisco office 5 days a week.
You prefer a defined playbook and regular check-ins. This role is pretty self-directed, and a lot of it is still being built.
You'd rather hand off once a fix ships. Part of this job is going back to confirm customers were taken care of.
Why this role
You'll own issues from root cause through validation. A lot of issue management jobs stop at the tracker.
Leadership and our bank partners care about this work, and it goes to the Compliance Committee and the Board.
We're AI-forward and will give you the tools to automate the repetitive parts.
What success looks like.
At 90 days you own the log, know every open item and who owns it, and your monthly reporting to each bank partner reconciles to their records. By six months intake and classification are consistent, corrective action plans have clear evidence standards, remediation is scoped by sub-issue and checked after payment, and our bank partners see the monthly reporting as an improvement. Issues you've closed stay closed, and recurring patterns have monitoring on them.

Compliance Analyst/Manager, Issue Management

Employer job description

About Cardless

About the role

What you'll do

What we're looking for

Compensation

Perks & Benefits

About this listing