layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…Job opportunity
Fiserv
Marietta, Georgia; Coral Springs, Florida
Source: Fiserv careers · View original posting
From Fiserv's posting. “We” and “our” refer to the employer.
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Training and Development Specialist -Collection Team
As a Training and Development Specialist Collections Team (1st and 3rd party), you will play a key role in developing high-performing collectors by delivering engaging training focused on compliance, customer interactions, and performance-driven results.
You will facilitate new hire onboarding and ongoing skill development sessions, ensuring associates are equipped to meet KPIs while adhering to regulations such as the FDCPA.
High School Diploma required; Bachelor’s degree preferred.
4+ years of experience developing and facilitating training in a call center or collections environment.
2+ years of direct collections experience (1st or 3rd party), preferably within a bank or financial institution.
Strong knowledge of FDCPA and collections compliance requirements.
Experience with adult learning principles and instructional design.
Experience facilitating training across multiple formats (classroom, virtual, and on-the-job training).
Experience with Articulate Storyline or similar training tools.
In-depth knowledge of collections regulations, including the Fair Debt Collection Practices Act (FDCPA).
Bachelor’s degree.
5+ years of training facilitation experience in Collections or Financial Services.
Experience supporting high-volume hiring or training classes in Collections.
Sponsorship
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship now or in the future, will not be considered for this role.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted: