Client Services Representative

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Osaic Careers

Customer Service Opportunity in Financial Services

Client Services Representative

Location(s):

CT/Remote

Role Type:

Full-time, Non-Exempt

Summary:

As a member of our customer-facing organization, you will engage directly with our customers – over 11,000 Financial Professionals across the country, helping grow and support their firms. As part of the Advisor Services team in the broader Operations and Technology Solutions organization, you will work closely with other team members in all aspects of operational and transactional activities through both phone and processing.

Responsible for performing a variety of administrative and sales support activities for Osaic Institutions clients in conformance with established Osaic Institutions objectives, policies, and procedures.  A collaborative and entrepreneurial approach will drive success as you learn and navigate all aspects of Financial Professional support. Your contributions will ensure that our Financial Professionals get best-in-class service in every interaction with Osaic.

Education Requirements:

Bachelor’s degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.

Responsibilities:

• Respond to Investment executive and client needs, concerns, and questions.
• Responsible for attention to established policies and procedures to ensure accuracy of execution and timeliness with respect to market deadlines.
• Assist in the account opening process.
• Performs initial check of paperwork for accuracy and completeness.
• Acts as a liaison between the investment executive and clearing firm, fund company, and carrier to allow transactions to flow without interruption or delay.
• Maintains electronic client files and documentation on proprietary web-based software.
• Provides the highest level of service and responsiveness to customers.
• Ensures client satisfaction continues to be a distinguishing selling point for Osaic Institutions in the market space.
• Suggests and implements new policies and procedures based on business and regulatory changes.
• Education Requirements: High School Diploma or equivalent (GED) required.
• Basic Requirements: Strong verbal and written communication skills
• Client service oriented
• Ability to quickly learn and apply new information
• Ability to handle multiple tasks simultaneously
• Detail-oriented
• Excellent organizational skills
• Ability to work independently
• Excellent problem-solving skills
• Time management skills
• Preferred Requirements: FINRA Series 7 License
• Prior customer service experience