layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Advisor Support Representative at Osaic | LAYIQ

Customer Support & Phone Inquiries
Answer inbound calls from financial professionals in a courteous, professional, and timely manner
Respond to questions regarding accounts, products, services, and procedures
Research and resolve issues efficiently, escalating complex matters as needed
Document all interactions accurately in internal systems
Form Processing & Administrative Support
Review, verify, and process service forms and requests submitted by financial professionals
Follow established workflows and service-level agreements to meet turnaround time expectations
Communicate with financial professionals regarding missing information or required corrections
Quality & Compliance
Adhere to company policies, regulatory requirements, and data privacy standards
Maintain accuracy and attention to detail in all customer interactions and transactions
Participate in ongoing training to stay current on products, systems, and procedures
Collaboration & Continuous Improvement
Work closely with internal teams to resolve inquiries and improve service delivery
Identify trends or recurring issues and provide feedback to leadership
Contribute to a positive team environment and customer-focused culture
Basic Requirements: Customer-focused mindset
Attention to detail and accuracy
Problem-solving and critical-thinking skills
Time management and organizational skills
Motivated individuals looking to grow a career in the Financial Services industry
Minimum 1 year providing customer service; including, proven results in bringing solutions to challenging issues experience
Proficient with Windows Microsoft Excel, Word, Outlook and Internet
Ability to verbally communicate effectively with the Advisors regarding service issues
Ability to read & interpret company policies, operations manuals, & technical guides
Preferred Requirements: For new graduates: internship, co-op experience, prior work experience
1 years’ experience of brokerage experience
Completion of the FINRA SIE exam
FINRA Series 7
Experience with Envestnet / Wealth Management Platform
Bachelor’s degree in business, Finance or related field
Prior Experience or Exposure Including: Financial Services, Investment Advisory, Billing, Accounting, Customer Service, Advisor Support, Client Support, Operations Support, Account Management, Broker-Dealer, Financial Advisor, Support Representative, Customer Service Representative, Back Office Operations
Current Employees and Contractors Apply Here

Advisor Support Representative

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