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Ontic
Chatsworth, California; Local Office - California
Source: Ontic careers · View original posting
From Ontic's posting. “We” and “our” refer to the employer.
We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!
Ontic is a leading global aerospace OEM trusted by the world’s aviation leaders. Ontic’s Chatsworth, CA, site specializes in precision engineering, MRO, and new solutions for parts at risk of obsolescence. With over 1,400 employees across four time zones and seven sites, we have more than doubled in size since 2019 and are continuing to grow at pace.
Ontic offers a new lease on life for the aerospace and defense industry. We’re dedicated to providing a safe, diverse, and evolving work environment. We work with integrity, responsibility, safety, and accountability through inspiring, engaging, and collaborating to achieve a common goal — whether that’s serving our customers, helping each other, or volunteering in our local community.
Our team is looking for an experienced and motivated Customer Service Representative at Chatsworth, CA Office. The ideal candidate will oversee daily operations, coach and develop team members, ensure exceptional customer experiences, and implement strategies to improve service quality, efficiency, and customer satisfaction.
Serve as the primary point of contact for customers, addressing inquires and resolving issues.
Be required to support customer or agency audits.
Create and maintain a professional, friendly, courteous and helpful relationship with internal and external customers.
Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status request, complaints, product returns, and warranties.
Utilize relationships with internal production and purchasing staff seek out answers for customers
Work collaboratively with the rest of the Customer Service team to manage company backlog
Read and review customer purchase orders and transfer details to internal sales orders in a timely manner.
Notify the customer of any discrepancies on the purchase order after comparing to the quote.
Review all exports for compliance in accordance with EAR and ITAR regulations.
Prior experience with Airline customers and OEM's is desired.
Ability to work independently and make good decisions with minimal direction
Strong problem-solving skills and attention to detail.
Excellent verbal and written communication skills.
Have knowledge of Aerospace industry parts sales
Self-motivating, Positive Attitude, Customer Oriented, Ability to perform job without direct supervision
Compensation
$24-$36
Please click here to review Ontic's California Consumer Privacy Act policy .
Status, or any other characteristic protected by applicable federal, state, or local law.
This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person ” as defined by 22. C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee.
Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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