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Lessen
Chicago, IL
Source: Lessen careers · View original posting
From Lessen's posting. “We” and “our” refer to the employer.
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers.
The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
The Operations Support Coordinator (OSC) plays an integral role in operations for Lessen operations. This role will manage a specialized subset of work order volume, ad hoc projects and tasks that are more complex and/ or more sensitive including but not limited to Project WOs, Local Office Priorities and Escalations. This role will be in constant contact with vendors and residents to help relay all essential information and help coordinate appointments between all parties involved. The OSC will also provide feedback to management
to ensure constant improvement of the project process.
What You'll Do:: Develop and maintain positive relations with vendors, clients/ residents and internal partners as required to ensure superior client satisfaction.
Receive and handle customer calls and email requests for services and assist TL with client inquiries via external formats.
Manage real-time inquires while keeping track of and responding to commitments
Act as Project Manager and Vendor liaison as needed.
Manage the scheduling and completion of all project type work orders while ensuring all work orders are properly linked and sequenced.
Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person; will be considered a point person for the handoff between shifts and/or other offices
Enter information into our database and ensure consistency and accuracy
Demonstrate professionalism in communication, relationship development, customer service, etc.
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or
genetic information.
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