Operations Services Supervisor (Teller Manager)

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner.

This position supports the sales efforts of a branch team.

A successful candidate will demonstrate:

Management Skills: Capable of managing and developing members on a team to ensure operational soundness.

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions.

Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team.

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships.