From Covenant HealthCare's posting. “We” and “our” refer to the employer.
Overview
The primary duty of the Front Desk Receptionist is to act as a liaison and serve as an information source between the hospital, its departments, and the public. Excellent customer service and communication expertise must be demonstrated at all times. The Receptionist is responsible for coordinating the timely delivery of accurate information, items, and equipment to appropriate destination. The Receptionist provides additional assistance and support to ensure that guests reach their destinations and keep appointments as scheduled.
Receptionists work closely with and take responsibility for processes that directly involve other departments. Receptionists must be able to work independently while serving as an integral part of a cooperative team.
D emonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.
Responsibilities
Model Covenant’s Mission, Vision and WE CARE Values of Extraordinary Care for Every Generation.
A nswer multi-line phones, transfer calls and effectively communicate with caller.
A ccess the electronic medical record system to verify appointment information and accurately direct patients, visitors, and all other Covenant customers to the appropriate area of service.
A ccurately directs patients, visitors, and all other Covenant customers to the appropriate area of service.
E scorts Covenant’s customers to departments or nearest elevators whenever possible.
M aintains patient testing, procedure, education, surgical and volunteer staffing schedules. Maintains department supplies and forms.
M aintains hospital and department resources (i.e. policy, safety and infection control manuals, Department orientation and resource manuals, etc.
P rovide support to the surgical service department by providing information to waiting families and serving as a liaison between the surgeon and family members.
R eceives, holds, notifies, and distributes mail and various items for the Front Desk Resource Team and other departments, until such time a representative of same picks up their items.
T raining of new staff/volunteer.
W orks with volunteers in delivering mail and flower items to patient rooms.
C onnects vendors, caterers, interviewees etc. with appropriate staff/departments.
M aintain appropriate number of wheelchairs for daily needs, cleaning as appropriate.
O ther duties and special projects as assigned.
Qualifications
EDUCATION/EXPERIENCE REQUIREMENTS
H igh school diploma or GED required.
T raining in office, secretarial, or computer field preferred Receptionist/Customer Service experience required.
K
NOWLEDGE/SKILLS/ABILITIES
E xcellent oral and written communication skills.
A bility to explain situations and issues to people in a tactful, cooperative, and diplomatic manner.
D emonstrates excellent customer service.
E xcellent interpersonal skills consistent with teamwork, patient consideration, and cooperation are required.
A bility to perform calmly and effectively in a crisis situation.
M ental ability to interpret and translate facts and information.
C omputer literacy, typing, word processing, and navigation of electronic medical record system.
C opy machine, multi-line telephone, filing and excellent organizational skills required.
A bility to plan a schedule, work on paperwork or other projects as assigned.
M aintains department supplies and forms.
M aintains patient testing, procedure, education, surgical and staffing schedules.
A ccesses e-mail or electronic folders where department information is kept routinely.
M ust be able to calmly handle multiple tasks, recognize and efficiently manage stressful situations in an empathetic and compassionate fashion.
W ork as a contributing member of a team.
S ome travel between campuses is required as necessary to attend meetings, assure front desk coverage or for the purposes of staff development as deemed appropriate by management.
M ust be able to push patients by wheelchair.
W
ORKING CONDITIONS/PHYSICAL DEMANDS
A bility to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
F requent standing, walking, sitting, twisting, reaching, handling.
F requent feeling, talking, hearing, near vision, midrange vision.
F requent far vision, depth perception, visual accommodation.
F requent color vision, field of vision.
O ccasional lifting up to 25 lbs.
O ccasional lifting, carrying, pushing, pulling, climbing, balancing.
O ccasional stooping, kneeling, crouching, squatting.
Why Work at Covenant HealthCare
At Covenant HealthCare, we are united by a shared mission of providing Extraordinary Care for Every Generation. We foster a culture built on teamwork, excellence, accountability, respect, customer service, and enthusiasm, where every employee plays an important role in delivering patient-centered care and making a difference in our community.
Our
benefits
include: Comprehensive medical, dental, and vision coverage
Retirement plans with employer match
Paid time off to support work-life balance
Employee wellness programs and mental health support
Tuition reimbursement, university discounts, and professional development opportunities
How to Apply
Submit your resume and any required documents with your application. A resume is required.
Applicants will receive confirmation that their application has been received. Candidate updates will be provided via email, text message, or phone call.
Responsibilities
Model Covenant’s Mission, Vision and WE CARE Values of Extraordinary Care for Every Generation.
A nswer multi-line phones, transfer calls and effectively communicate with caller.
A ccess the electronic medical record system to verify appointment information and accurately direct patients, visitors, and all other Covenant customers to the appropriate area of service.
A ccurately directs patients, visitors, and all other Covenant customers to the appropriate area of service.
E scorts Covenant’s customers to departments or nearest elevators whenever possible.
M aintains patient testing, procedure, education, surgical and volunteer staffing schedules. Maintains department supplies and forms.
M aintains hospital and department resources (i.e. policy, safety and infection control manuals, Department orientation and resource manuals, etc.
P rovide support to the surgical service department by providing information to waiting families and serving as a liaison between the surgeon and family members.
R eceives, holds, notifies, and distributes mail and various items for the Front Desk Resource Team and other departments, until such time a representative of same picks up their items.
T raining of new staff/volunteer.
W orks with volunteers in delivering mail and flower items to patient rooms.
C onnects vendors, caterers, interviewees etc. with appropriate staff/departments.
M aintain appropriate number of wheelchairs for daily needs, cleaning as appropriate.
O ther duties and special projects as assigned.
Qualifications
EDUCATION/EXPERIENCE REQUIREMENTS
H igh school diploma or GED required.
T raining in office, secretarial, or computer field preferred Receptionist/Customer Service experience required.
K
NOWLEDGE/SKILLS/ABILITIES
E xcellent oral and written communication skills.
A bility to explain situations and issues to people in a tactful, cooperative, and diplomatic manner.
D emonstrates excellent customer service.
E xcellent interpersonal skills consistent with teamwork, patient consideration, and cooperation are required.
A bility to perform calmly and effectively in a crisis situation.
M ental ability to interpret and translate facts and information.
C omputer literacy, typing, word processing, and navigation of electronic medical record system.
C opy machine, multi-line telephone, filing and excellent organizational skills required.
A bility to plan a schedule, work on paperwork or other projects as assigned.
M aintains department supplies and forms.
M aintains patient testing, procedure, education, surgical and staffing schedules.
A ccesses e-mail or electronic folders where department information is kept routinely.
M ust be able to calmly handle multiple tasks, recognize and efficiently manage stressful situations in an empathetic and compassionate fashion.
W ork as a contributing member of a team.
S ome travel between campuses is required as necessary to attend meetings, assure front desk coverage or for the purposes of staff development as deemed appropriate by management.
M ust be able to push patients by wheelchair.
W
ORKING CONDITIONS/PHYSICAL DEMANDS
A bility to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
F requent standing, walking, sitting, twisting, reaching, handling.
F requent feeling, talking, hearing, near vision, midrange vision.
F requent far vision, depth perception, visual accommodation.
F requent color vision, field of vision.
O ccasional lifting up to 25 lbs.
O ccasional lifting, carrying, pushing, pulling, climbing, balancing.
O ccasional stooping, kneeling, crouching, squatting.
Why Work at Covenant HealthCare
At Covenant HealthCare, we are united by a shared mission of providing Extraordinary Care for Every Generation. We foster a culture built on teamwork, excellence, accountability, respect, customer service, and enthusiasm, where every employee plays an important role in delivering patient-centered care and making a difference in our community.
Our
benefits
include: Comprehensive medical, dental, and vision coverage
Retirement plans with employer match
Paid time off to support work-life balance
Employee wellness programs and mental health support
Tuition reimbursement, university discounts, and professional development opportunities
How to Apply
Submit your resume and any required documents with your application. A resume is required.
Applicants will receive confirmation that their application has been received. Candidate updates will be provided via email, text message, or phone call.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
