layiq
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worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Enterprise Operations Center Specialist, Washington, MO
Mercy
Washington, Missouri
Source: Mercy careers · View original posting
Employer job description
From Mercy's posting. “We” and “our” refer to the employer.
Find your calling at Mercy!
Perform pro-active monitoring of Mercy's network, applications, and infrastructure. Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities. Actively troubleshoot high priority multi-user impact events escalating as business needs dictate. Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events. Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.
Utilize EOC run-book guidelines for first level break/fix restoration needs. Initiate and coordinate outage conference bridges as part of the outage management process. Support team members in dealing with large scale events. Monitor weather conditions across the Ministry and escalate to appropriate regional hospitals, clinics, and emergency management services.
Position Details:
Mercy Technical Services
Washington, MO
Position Description: Enterprise Operations Center Specialist
Location:
Onsite