layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Customer Experience Coach at Serenity Mental Health Centers | LAYIQ

About the Role

As a Customer Experience Coach, you’ll work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported while participating in a structured program.

You’ll serve as a consistent and positive presence while ensuring each person’s experience is welcoming, organized, and encouraging.

Key Responsibilities

Provide one-on-one support during scheduled program sessions
Operate and monitor specialized program tools and technology (training provided)
Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
Maintain accurate session notes and share updates with team members
Ensure each participant’s experience is professional, supportive, and respectful
Follow established processes and standards to maintain a consistent experience

Requirements

2+ years of full-time professional experience in any industry
CHar and professional verbal and written communication skills
Strong interpersonal skills with patience and empathy
Reliable, punctual, and open to feedback
Authorized to work in the United States
Ability to pass a background check and drug screening
Nice-to-Haves
Experience in customer service, hospitality, retail, education, or caregiving roles
Interest in personal development, coaching, or wellness
Comfort working closely with individuals in a service-focused environment
Pay & Benefits
Competitive pay with advancement opportunities
90% employer-paid medical, dental, and vision insurance
401(k) retirement plan
10 PTO days (15 after the first year) + 10 paid holidays
Paid training and professional certification
Supportive, growth-focused work environment

About Serenity

Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.

In accordance with Colorado's Equal Pay for Equal Work Act this position pay ranges $25-26.50 hourly.

Customer Experience Coach

Employer job description

Compensation: Competitive pay + growth opportunities

About the Role

Key Responsibilities

Requirements

About Serenity

Equal opportunity and accommodations

About this listing