From Legends Global's posting. “We” and “our” refer to the employer.
REPORTS TO: Event Supervisor/ Manager
FLSA STATUS: Hourly Non-Exempt
Position: Usher/Ticket Taker
POSITION SUMMARY
Part-time event based only
This position works all ticketed events and some non-ticketed events.
USHER/TICKET TAKER JOB DESCRIPTION
Ticket Takers – Entry Doors
· Listen attentively to Guests’ questions, concerns or suggestions and be prepared to answer their questions.
· Inspect your assigned area and report all defective equipment or hazardous conditions immediately to your Supervisor.
· Greet each Guest with a smile and encourage them to enjoy their visit to our facilities.
· Courteously request that each Guest hold his or her own ticket.
· Check tickets carefully upon Guest entry at the doors, to ensure valid date, time, event number and ticket stock. Do not allow anyone without a valid ticket or credential to enter the facility.
· Scan/tear tickets and return the appropriate portion to the Guest.
· Communicate via radio to control access for employees, media, VIP’s and participants.
· While collecting tickets or checking credentials and pass lists, answer any questions that Guests have pertaining to the facility.
· Report all intoxicated or disruptive fans outside the doors to security.
· Screen for bottles and cans at all entry gates.
· Direct disabled Guests to the proper entrances.
· Report all Guest and employee injuries to your Supervisor and EMS immediately.
· When necessary- count your ticket stubs after the Supervisor closes your door.
Ushers - Seating Areas
· Listen attentively to Guests’ questions, concerns or suggestions and be prepared to answer their questions.
· Inspect your assigned areas for any safety hazards or seating irregularities prior to opening the gates, and report any problems to a Supervisor.
· Please note the locations of the nearest restrooms, drinking fountains, telephone and concession stands.
· Face the incoming Guests (not the floor) while standing at the top of your section.
· Greet and assist Guests and answer any questions that arise.
· Check tickets for valid date and seat location; direct or escort Guests to the proper location.
· Direct and escort Guests with ticket problems to Customer Service.
· Constantly scan the seating areas for any injuries that may result from a puck going into the seats, a slip and fall, fighting, etc.
· Scan your assigned area for cans, bottles, and any alcohol related problems.
· Be alert for any objects being thrown from the seating areas and from areas above your area.
· Discourage Guest movement back into the seating areas during play; allow Guests to move during a break in the action.
· Watch for seat jumpers to protect the integrity of the tickets.
· Prevent Guests and vendor from blocking walkways and aisles.
· Direct guests to the designated smoking areas.
· Direct and control the exiting of Guests in the event of an emergency evacuation.
· Report any incidents to your Supervisor, and complete an incident report, if necessary.
· Report any medical emergencies to a Medical Team Member, and assist them in completing an incident report, if necessary.
· Thank Guests for attending the event and conduct a thorough search of your assigned area for any items left behind.
· Turn in all lost and found articles to the Information desk.
About this listing
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