Client Support Representative

FreeLink Interpreting LLC is seeking a dedicated and personable Client Support Representative to join our dynamic team. In this role, you will be the primary point of contact for our valued clients, ensuring exceptional service and fostering strong client relationships. You will play a crucial part in supporting our interpreting services by addressing client inquiries, resolving issues promptly, and coordinating with internal teams to deliver seamless experiences.

This position requires a proactive mindset, excellent communication skills, and a passion for helping others. At FreeLink Interpreting LLC, we value teamwork, professionalism, and a commitment to quality, and we are looking for a candidate who shares these values and is eager to grow with us. If you thrive in a fast-paced environment and enjoy engaging with diverse clients, this is an excellent opportunity to contribute to a growing company dedicated to bridging language barriers and empowering communication.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and chat.
• Assist clients in scheduling and managing interpreting appointments.
• Provide detailed information about services, pricing, and company policies.
• Resolve client issues or escalate complex cases to the appropriate department.
• Maintain accurate and up-to-date client records using CRM systems.
• Collaborate with interpreting teams to ensure client needs are met effectively.
• Follow up with clients to ensure satisfaction and gather feedback for continuous improvement.

Requirements

• Excellent verbal and written communication skills in English; additional language proficiency is a plus.
• Strong interpersonal skills with a customer-focused attitude.
• Ability to handle multiple client requests efficiently and professionally.
• Experience using CRM software and Microsoft Office Suite.
• Problem-solving skills with the ability to think quickly and adapt.
• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in customer service or client support roles is highly desirable.