From RAVE Aerospace LLC's posting. “We” and “our” refer to the employer.
Summary:
The Aftermarket Customer Success Manager II independently manages assigned customer accounts and serves as a primary point of contact for airline clients, partners, and internal teams. This role applies strong working knowledge of aftermarket contracts, billing, provisioning, revenue, and inventory processes to resolve issues, improve customer experience, and support account performance.
Job Duties and Responsibilities:
Serve as the primary customer-facing point of contact for assigned aftermarket customer accounts
Analyze aftermarket performance trends and prepare customer-facing insights, updates, and recommendations
Manage contract administration, execution, compliance tracking, and account documentation for assigned customers
Own customer revenue tracking and support accurate, timely service billing across assigned accounts
Proactively identify billing, delivery, provisioning, inventory, or service risks and drive resolution with internal partners
Represent the company during onsite and offsite customer meetings and provide clear recommendations to management
Manage provisioning fulfillment, customer inventory, and demand-planning activities for assigned accounts
Maintain accurate customer records and improve account documentation practices where needed
Lead sales handover activities for assigned customers to confirm requirements, risks, and internal ownership
Lead customer kickoff meetings and ensure follow-up actions are communicated and completed
Manage daily customer needs related to delivery status, service issues, resolutions, and account expectations
Ensure contract extension by preparing required information, tracking timelines and approvals, communicating status updates, and escalating issues as needed
Partner with internal stakeholders to support contract extension reviews and ensure required inputs are collected
Collaborate cross-functionally with Program, Project Management, Operations, Sales, Finance, and external partners
Requirements
Bachelor’s Degree in Business, Aviation Management, Supply Chain, or equivalent experience in a related field
3+ years of experience in account management, contract administration, aftermarket services, customer success, or a related field
Strong working knowledge of service contracts, billing processes, customer account management, and revenue share arrangements
Demonstrated ability to independently manage customer accounts, deliverables, timelines, and issue resolution
Experience coordinating across internal teams, vendors, customers, and partners to meet customer and business expectations
Ability to prepare customer-ready updates, identify account risks, and recommend practical solutions
Strong written and verbal communication skills, including the ability to lead customer meetings and internal follow-ups
Proficiency in Excel and word processing programs, with experience tracking contracts, billing, inventory, and account performance data
Benefits
The starting pay range for this position is $84,000 to $95,000 per year however, the base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location.
In addition to a comprehensive package of health benefits that include company contributions, RAVE Aerospace offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to:
A home allowance to elevate your home workspace
Discretionary bonus program
Future financial security with a 401(k) program with company match
Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown
Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
