layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Technical Support Analyst
WellSky
Overland Park, KS; WHQ
Source: WellSky careers · View original posting
- Employment
- full time
Employer job description
From WellSky's posting. “We” and “our” refer to the employer.
The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and working with engineering teams to test, validate, and resolve issues as appropriate through SQL.
This opening is with our Blood Management Support team. If the details below sound like you, we invite you to apply today and join us in shaping the future of healthcare!
Key Responsibilities:
- Review, troubleshoot, and document escalated application technical issues.
- Assist engineering and quality assurance teams to identify, debug, test, and resolve client-facing application issues.
- Document Salesforce cases to accurately reflect complete investigation steps taken with resulting outcomes, next steps, and resolutions while including details of all client communications.
- Escalate and document unresolved issues as required and maintain ownership of issue through resolution.