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Giving Home Health Care
Albuquerque, NM
Source: Giving Home Health Care careers · View original posting
From Giving Home Health Care's posting. “We” and “our” refer to the employer.
Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.
If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most.
The Outreach Support Specialist (OSS) plays a critical role in supporting the Outreach team by managing incoming leads, completing timely patient outreach, coordinating intakes, maintaining accurate patient information, and assisting with the development of Giving Home Health Care’s patient pipeline.
The primary purpose of the OSS position is to ensure that every qualified lead receives timely and professional follow-up and that potential patients are efficiently moved through the intake process. The OSS works closely with Outreach Coordinators, Outreach Leadership, Growth, Clinical, and other internal departments to provide an exceptional patient experience and help increase completed intakes.
The OSS is expected to demonstrate Giving Home Health Care’s HEART values — Humility, Empathy, Advocacy, Respect, and Teamwork — in every interaction with patients, families, referral sources, and coworkers.
Essential Responsibilities:: 1.
Lead Management & Patient Follow-Up
2. Intake Coordination
3. Salesforce & Documentation
4. Patient Communication
5. Support for Outreach Coordinators
6. Phone & Communication Responsibilities
7. Pipeline Development & Re-Engagement
8. Outreach Event Support
Qualifications Required:: High school diploma or equivalent.
Strong verbal and written communication skills.
Professional telephone and customer-service skills.
Ability to work effectively in a fast-paced environment.
Strong organizational and time-management skills.
Ability to manage multiple leads and priorities simultaneously.
Basic computer proficiency.
Ability to learn and utilize Salesforce and other company systems.
Ability to maintain confidentiality and follow HIPAA and company privacy requirements.
Ability to accept coaching and work collaboratively as part of a team.
Preferred
Performance Expectations:: The OSS is expected to consistently meet established performance standards, including:
To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We’re committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.
If you’re ready to be part of an organization that truly makes a difference in people’s lives, we encourage you to apply today and start a fulfilling journey with Giving Home!
Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.
Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.
Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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