From Five Below's posting. “We” and “our” refer to the employer.
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 27,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Key Responsibilities
HR Service Delivery & Operations
Lead end-to-end HR service delivery across store, ship center, corporate, and international populations, including onboarding, offboarding, job changes, and employee data management
Support high-volume hiring cycles (seasonal, part-time, hourly workforce) across multiple geographies with efficient and compliant processes
Ensure accurate and timely processing of HR transactions (new hires, transfers, promotions, terminations)
Manage day-to-day HR Operations, including employee lifecycle administration, HR systems support, and manager/crew member inquiries
Establish and monitor SLAs and KPIs to ensure high-quality, responsive service delivery across regions
Serve as escalation point for complex or time-sensitive HR operational issues
HR Compliance & Regulatory Management
Ensure compliance with all applicable federal, state, local, and international employment laws and regulations
Ensure appropriate right-to-work verification and employment eligibility processes for international locations
Manage E-Verify processes, including case management and resolution (U.S.)
Oversee background check programs, including vendor management, adjudication guidelines, and compliance with FCRA and global data privacy regulations where applicable
Ensure completion of jurisdiction-specific new hire requirements (e.g., wage notices, paid leave laws, scheduling regulations)
Maintain and audit employee records for accuracy, completeness, and compliance across regions
Lead internal HR audits and coordinate external audits as needed
Partner with Legal and regional HR teams to interpret regulatory changes and update policies, procedures, and documentation
Manage a team of HR compliance professionals and ensure strong governance practices
Unemployment Claims Management (U.S.)
Lead end-to-end unemployment claims processing, including documentation, tracking, and responses to state agencies
Partner with Legal, Payroll, HR Business Partners, and external vendors to ensure timely and compliant handling
Analyze claim trends and implement strategies to reduce costs and improve documentation practices
Process Design & Continuous Improvement
Own the design, standardization, and optimization of end-to-end HR processes across the employee lifecycle (hire to retire) for U.S. and international populations
Apply structured continuous improvement methodologies (e.g., Lean, Six Sigma) to eliminate waste, reduce cycle times, improve quality, and enhance scalability
Map current-state and future-state workflows; identify bottlenecks, control gaps, and automation opportunities
Lead cross-functional process improvement initiatives, including intake, prioritization, business case development, and change implementation
Establish and track process performance metrics (e.g., cycle time, error rates, throughput, SLA attainment) and drive data-informed decision making
Partner with HR Systems to automate manual processes, improve integrations, and enhance user experience across HRIS and service platforms
Build and maintain standardized operating procedures (SOPs), knowledge base content, and process documentation to ensure consistency and audit readiness
Drive a culture of continuous improvement within the HR Operations team through training, coaching, and adoption of best practices
Leverage data, reporting, and analytics to proactively identify trends, risks, and opportunities across regions
Vendor Management
Own end-to-end vendor strategy and governance for HR Operations and Compliance, including background check providers, unemployment claims administrators, case management platforms, and other HR service vendors (U.S. and global)
Establish clear vendor performance expectations, SLAs, and KPIs (e.g., turnaround time, accuracy, compliance adherence, customer satisfaction), and ensure vendor outcomes are directly aligned to internal HR service delivery metrics
Monitor vendor performance through regular reviews, scorecards, and operational metrics; identify gaps and drive corrective actions and continuous improvement plans
Lead recurring business reviews (e.g., QBRs) with vendors to assess performance, mitigate risks, and align on service enhancements and roadmap priorities
Ensure vendor compliance with all applicable legal, regulatory, and data privacy requirements (e.g., FCRA, GDPR, data security standards) in partnership with Legal, IT, and Procurement
Manage issue escalation and resolution with vendors, ensuring timely mitigation of service disruptions, compliance risks, and employee impact
Evaluate and recommend new vendors or technologies based on evolving business needs, scalability, and service quality
Oversee vendor onboarding and offboarding, including implementation, integration with HR systems, and change management
Maintain documentation of vendor processes, controls, and performance standards to support audit readiness and operational consistency
Team Leadership & Development
Lead, coach, and develop a team of HR operations and compliance professionals, potentially across multiple regions
Build a high-performing, customer-focused service culture aligned to business and field needs
Establish clear performance expectations and provide ongoing feedback and development
Ensure appropriate staffing and resource planning to support peak retail seasons and global operations
Stakeholder Collaboration
Partner cross-functionally with Talent Acquisition, HR Business Partners, Payroll, Total Rewards, Legal, Finance, and Operations across regions
Provide guidance to field and international leaders on HR processes, compliance requirements, and documentation standards
Support enterprise initiatives such as M&A, global expansions, policy rollouts, and HR technology implementations
Deliver reporting and insights on HR operations, compliance metrics, and service performance to leadership
Qualifications
Education & Experience
Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)
10+ years of progressive HR experience, with strong focus on HR operations, shared services, or compliance
Lean, Six Sigma, or other process improvement certification (e.g., Green Belt, Black Belt)
Experience with E-Verify and complex, multi-jurisdictional compliance environments
Experience supporting international markets in retail or other high-volume workforce industries
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities . If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
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