layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Electrical Service Manager at Wrench Group | LAYIQ

PRIMARY RESPONSIBILITIES: The Service Manager is the leader and manager of the Service Electricians at their assigned center.
Primary responsibility is to provide leadership, coaching and training to the Service Electricians and one on one mentoring. Additional tasks include client satisfaction, meeting budgeted sales, gross margin, and pre-tax profit. The Service Manager is expected to work with cross-functional teams to ensure the center runs smoothly in all aspects.
Direct leadership and management of the Service team.
Ensure techs are trained and provide feedback and support for all Service Technicians to provide opportunities for success in their careers. Lead all service technicians in exuding and “living” our Core Values.
Client satisfaction is critical to our brand and growth of Service Champions. Resolving any and all client concerns and limiting future concerns is priority number one. This is measured by the center’s NPS score, with an expectation of 70.
Working with the People Department to staff a top producing service team. This includes but is not limited to:
Retaining performing team members through excellent support and communication including quarterly and annual reviews on time.
Interviewing candidates and getting them into the decision process that is best for their, and our company’s best interest.
Team member development and discipline that rewards hard work and addresses underperforming team members.
Support a work/ life balance while meeting the service demands of a World Class Service
Organization.
Own Safety for the department including Vehicle coaching, team Tailgates, Incident Reports and incident investigation reporting.
Lead training meetings individually and be in charge during company training to make sure all team members use the time to improve their craft. This includes facilitating impactful technical training, role play, Safety Tailgates and EDICR training.
Work with Dispatch to maximize our company plan of “dispatching for profits.”
Work with the Operations Support Coordinator in managing the center’s service fleet to ensure proper inspections, maintenance, repairs and inventory are completed to support safe driving and an impeccably clean image in the community.

PRIMARY RESPONSIBILITIES: The Service Manager is the leader and manager of the Service Electricians at their assigned center.
Primary responsibility is to provide leadership, coaching and training to the Service Electricians and one on one mentoring. Additional tasks include client satisfaction, meeting budgeted sales, gross margin, and pre-tax profit. The Service Manager is expected to work with cross-functional teams to ensure the center runs smoothly in all aspects.
Direct leadership and management of the Service team.
Ensure techs are trained and provide feedback and support for all Service Technicians to provide opportunities for success in their careers. Lead all service technicians in exuding and “living” our Core Values.
Client satisfaction is critical to our brand and growth of Service Champions. Resolving any and all client concerns and limiting future concerns is priority number one. This is measured by the center’s NPS score, with an expectation of 70.
Working with the People Department to staff a top producing service team. This includes but is not limited to:
Retaining performing team members through excellent support and communication including quarterly and annual reviews on time.
Interviewing candidates and getting them into the decision process that is best for their, and our company’s best interest.
Team member development and discipline that rewards hard work and addresses underperforming team members.
Support a work/ life balance while meeting the service demands of a World Class Service
Organization.
Own Safety for the department including Vehicle coaching, team Tailgates, Incident Reports and incident investigation reporting.
Lead training meetings individually and be in charge during company training to make sure all team members use the time to improve their craft. This includes facilitating impactful technical training, role play, Safety Tailgates and EDICR training.
Work with Dispatch to maximize our company plan of “dispatching for profits.”
Work with the Operations Support Coordinator in managing the center’s service fleet to ensure proper inspections, maintenance, repairs and inventory are completed to support safe driving and an impeccably clean image in the community.

Electrical Service Manager

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