Lead Periop Communication Associate

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under the general direction of the Supervisor, responsible for coordinating the staff who perform various reception, scheduling and communication liaison functions. Ensures positive interactions with patients, family members, medical staff, third party representatives and hospital personnel. Promotes good customer service in the work environment. Effectively utilizes all computer systems to ensure that the responsibilities of the role are met. Performs certain statistical and QA functions.

Contributes to the hiring, reviews and schedules of employees. Develops new procedures and participates in the planning, training and implementation of system improvements to enhance the operating functions of the department. Assumes in-charge responsibility during the absence of management or as needed. Can function as a front-line communication associate/assistant and fill-in as needed.