From Wells Fargo's posting. “We” and “our” refer to the employer.
About this role:
Wells Fargo is seeking a Lead Operations Processor within Commercial Banking Operations group as part of Wholesale Operations. Within these groups Learn more about the career areas and lines of business at wellsfargojobs.com .
2nd Pass Remittance
– Dispositions
Cash Research and ePay
Special Handling Cash.
In this role, you will:
Support management in the day-to-day supervision of less experienced team providing guidance, and resolution to issues contributing to overall effectiveness of team
Provide feedback and present ideas for improving or implementing processes and tools within Operations group
Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation
Prioritize work and provide daily work leadership and mentorship to team
Provide training and technical guidance to less experienced staff
Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Serve as a resource to other departments on transaction structure, documentation, and company policies
Required Qualifications:
4+ years of Operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Military experience researching and assessing questions, process, and procedures to make recommendations on solutions
Military experience with tracking information in multiple computer systems with high level of accuracy
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
US Military Service in US Army, US Marine Corps, US Navy, US Air Force, US Coast Guard, US Space Force
Experience reviewing and researching banking transactions, payments, remittance exceptions, cash application discrepancies, and account activity
Strong knowledge of financial services operations, including investigations, fraud detection, anti-money laundering (AML), Bank Secrecy Act (BSA), and regulatory compliance requirements
Experience utilizing multiple research and servicing systems such as InfoLease, ISM, and other operational research tools to investigate and resolve complex issues
Proven analytical skills with the ability to research, interpret, and summarize large volumes of data while identifying trends, discrepancies, and root causes
Demonstrated ability to make timely and independent decisions when resolving payment exceptions, cash application issues, and operational inquiries
Strong attention to detail, accuracy, and quality while handling sensitive financial transactions and confidential customer information
Knowledge and understanding of regulatory compliance requirements, including USA PATRIOT Act, AML, and customer/entity verification processes
Ability to effectively navigate multiple systems, applications, and search tools while managing competing priorities in a fast-paced, deadline-driven environment
Excellent verbal, written, and interpersonal communication skills with the ability to collaborate across teams and organizational levels
Proven ability to adapt to new policies, procedures, systems, and business processes while maintaining productivity and quality standards
Intermediate proficiency in Microsoft Office applications, including Excel, Word, Outlook, PowerPoint, and Access
Ability to train, mentor, and provide guidance to team members while contributing to a collaborative team environment
Demonstrated ability to consistently achieve high production, accuracy, and customer service standards
Job Expectations:
This position is not eligible for Visa sponsorship
Candidate must be based out of posted location
This position offers a hybrid work schedule
Relocation assistance is not available for this position
Ability to work additional hours as needed
Posting Location:
801 Walnut St
DES MOINES, IA
#Boots2Banking
Posting End Date:
29 Sep 2026 *Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations,
timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Employer application notice
Equal opportunity and accommodations
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
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