Care Coordinator (Medical Receptionist/PSR)

Schedule:

Mon - Fri. Shifts may start at 6:45A - 2Pm or 2P - 8:15PM

Must be available for both opening and closing shifts and willingess to cover at other clinics when needed.

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us

at careers@goconfluent.com.

#CH150

Responsibilities

Create a welcoming, professional first impression for patients, visitors, and referral sources
Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

High School Diploma or GED
Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting preferred but not required.
Strong communication, organization, multitasking, and follow-up skills
Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets
Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism
A calm, patient-centered approach with strong attention to detail and a willingness to help the team