layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…Job opportunity
Herzog
New Haven, Connecticut; Hartford, Connecticut
Source: Herzog careers · View original posting
From Herzog's posting. “We” and “our” refer to the employer.
Overview
TransitAmerica Services, Inc. is currently looking for qualified
Customer Service Agents to operate our customer service centers in New Haven
, CT and
Hartford, CT to join our team.
The pay rate for this position is $23.00 per hour.
*This is a non-exhaustive overview of the job duties for this position.
Answer customer questions and assist in ticket sales through ticket vending machines and mobile app.
Answer telephone inquiries.
Provide timely service information regarding train schedules and any related delays.
Responsible for updating all information/displays regarding trains and track numbers and all public-address announcements.
Responsible for securing, transporting and logging lost and found items.
Manage and maintain Customer Service database using Salesforce. Attempt to contact customers in a timely manner and dispose of unclaimed items according to company policy.
Maintain/update any printed materials for all stations.
Assist in processing refunds and contacting passengers to gather information.
Assisting passengers in the station, boarding and alighting the train.
Be responsible for providing outstanding, friendly, customer service to all stations.
Required to disseminate information to the public related to the operation of the CTrail Intercity passenger rail service.
Assist with the sale of tickets using cash; credit or debit cards; manage lost and found and address customer complaints, refunds, and concerns.
This position will assist the Customer Service Manager and Office Manager with other duties as assigned.
Regular and consistent engagement, participation and promotion of Herzog’s Culture and its essential behaviors are a requirement for this position.
Regular and predictable attendance and punctuality are a requirement for this position.
Other duties as assigned.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted: