From Riverside Healthcare's posting. “We” and “our” refer to the employer.
Overview
Riverside Healthcare is seeking a dedicated and detail-oriented Patient Access Healthcare Associate II to join our team in Kankakee, Illinois. This role is essential for managing patient registration, insurance verification, and specimen processing within a fast-paced, patient-centered environment. The ideal candidate will have strong skills in customer service, registration, insurance compliance, and phlebotomy.
They will demonstrate a mature, compassionate attitude and a professional demeanor while ensuring compliance with hospital policies and regulations while demonstrates flexibility with assignments within professional scope/duties/licensure.
Essential Duties
Patient Registration: Accurately collect, analyze, and record all required demographic, insurance/financial, and clinical data for scheduling, pre-registering, and registering patients from all payer classes. Ensure timely and accurate electronic entry of information into the system.
Insurance and Compliance: Verify patient insurance coverage, including Medicare and Medicaid. Ensure compliance with payer requirements for medical necessity and precertification. Perform third-party eligibility and benefit verification to secure accurate payment.
Customer Service: Provide exceptional customer service with a concierge-style approach. Interact compassionately with patients and their representatives, addressing their needs and explaining hospital revenue cycle expectations, payment options, and financial responsibilities.
Specimen Processing and Phlebotomy: Perform phlebotomy, process drop-off specimens, and conduct routine EKG tracings as required. Verify specimen identification and labeling, ensuring specimens are delivered to the appropriate department within required time limits.
Documentation and Record Management: Prepare and distribute required forms, documents, and reports. Maintain accurate patient records and ensure compliance with EMTALA, HIPAA, and other applicable regulations.
Patient Flow and Coordination: Assist in managing patient flow for ambulatory care, pre-op testing, and clinics. Provide pre-test instructions, assist with documentation, and ensure proper preparation for tests/procedures.
Problem Solving and Analysis: Analyze and resolve issues related to registration, insurance, and patient access. Use hospital resources to determine financial responsibilities and address any coverage concerns.
Training and Support: Assist in the training of new personnel and support other healthcare staff as needed. Attend all advanced registration classes and mandatory department meetings.
Non-essential Duties
Administrative Support: Sort and distribute mail and faxes. Conduct reminder calls for patient appointments and pre-register scheduled patients. Manage transportation of patients within the hospital as needed.
Community and Specimen Collection: Assist with community health screenings, employee health physicals, and other departmental needs. Confirm specimen acceptability requirements and ensure accurate collection and delivery.
General Assistance: Escort patients to exam rooms, take vital signs, and assist with procedures and diagnostic tests. Maintain logs of patients and procedures and perform other duties as requested.
Responsibilities
Preferred Experience: Experience in a healthcare setting with a focus on patient access, registration, or insurance verification.
Proficiency in using electronic health record (EHR) systems and healthcare software. Strong customer service skills, attention to detail, and the ability to handle sensitive information with confidentiality. Computer literate with a typing speed of 35 WPM minimum. Spelling accuracy and the ability to perform general arithmetic are essential.
Ability to work independently in a fast-paced environment, with a commitment to accuracy and problem-solving. Demonstrated professionalism and a compassionate, customer-focused attitude.
Required Licensure/Education: High school diploma or equivalent required.
Certificate of completion from school for Phlebotomy course and practicum or 1 year of experience as a phlebotomist.
Preferred Education: Additional education or certification in medical terminology, healthcare administration, or a related field is preferred.
Certifications in healthcare administration or patient access are a plus.
Certified Phlebotomy Technician (CPT) preferred, but not required.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more so your journey at and away from work is remarkable. Our Total Rewards package includes:
Compensation
Compensation
Base compensation within the positions pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift differential, on-call
Opportunity for annual increases based on performance
Benefits - .5 to 1.0 FTE
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
Defined contribution retirement plans with employer match and other financial wellness programs
Speech: Required Needed for presentations/training, telephone communications, facilitate meetings
Vision Needed to read memos and literature, computer entry
Smell: Needed for electrical/fire safety
Hearing: Needed for telephone communication, meetings, and listening to employee concerns
Touch: Needed to write, computer entry, and filing
Activity/Lifting Requirements
Percentage of time during the normal workday the employee is required to:
Sit:78%
Twist: 0%
Stand: 5%
Crawl: 0%
Walk: 15%
Kneel:1%
Lift:1%
Drive:1%
Squat:0%
Climb:0%
Bend:0%
Reach above shoulders:0%
The weight required to be lifted each normal workday according to the continuum described below:
Up to 10 lbs: Occasionally
Up to 20 lbs :Occasionally
Up to 35 lbs: Not Required
Up to 50 lbs: Not Required
Up to 75 lbs: Not Required
Up to 100 lbs: Not Required
Over 100 lbs: Not Required
Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.): Lifting brief case, notebook, computer, printed materials - transporting from one location/meeting to another
Maximum consecutive time (minutes) during the normal workday for each activity:
Sit: 180
Twist: 0
Stand:15
Crawl: 0
Walk:10
Kneel:0
Lift:2
Drive: 5
Squat:0
Climb:0
Bend:0
Reach above shoulders: 1
Repetitive use of hands (Frequency indicated): Simple grasp up to 10 lbs. Normal weight:5-10 pounds frequent
Pushing &pulling Normal weight:50 pounds
Fine Manipulation: Computer entry, phone, dialing, writing, using calculator
Repetitive use of foot or feet in operating machine control: None
Environmental Factors & Special Hazards
Environmental Factors (Time Spent):
Inside hours: 8
Outside hours : 0
Temperature: Normal Range
Lighting: Average
Noise levels: Average
Humidity: Normal Range
Special Hazards: NA
Protective Clothing Required: None
Pay Range
USD $19.02 - USD $23.46 /Hr
Responsibilities
Preferred Experience: Experience in a healthcare setting with a focus on patient access, registration, or insurance verification.
Proficiency in using electronic health record (EHR) systems and healthcare software. Strong customer service skills, attention to detail, and the ability to handle sensitive information with confidentiality. Computer literate with a typing speed of 35 WPM minimum. Spelling accuracy and the ability to perform general arithmetic are essential.
Ability to work independently in a fast-paced environment, with a commitment to accuracy and problem-solving. Demonstrated professionalism and a compassionate, customer-focused attitude.
Required Licensure/Education: High school diploma or equivalent required.
Certificate of completion from school for Phlebotomy course and practicum or 1 year of experience as a phlebotomist.
Preferred Education: Additional education or certification in medical terminology, healthcare administration, or a related field is preferred.
Certifications in healthcare administration or patient access are a plus.
Certified Phlebotomy Technician (CPT) preferred, but not required.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more so your journey at and away from work is remarkable. Our Total Rewards package includes:
Compensation
Compensation
Base compensation within the positions pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift differential, on-call
Opportunity for annual increases based on performance
Benefits - .5 to 1.0 FTE
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
Defined contribution retirement plans with employer match and other financial wellness programs
Speech: Required Needed for presentations/training, telephone communications, facilitate meetings
Vision Needed to read memos and literature, computer entry
Smell: Needed for electrical/fire safety
Hearing: Needed for telephone communication, meetings, and listening to employee concerns
Touch: Needed to write, computer entry, and filing
Activity/Lifting Requirements
Percentage of time during the normal workday the employee is required to:
Sit:78%
Twist: 0%
Stand: 5%
Crawl: 0%
Walk: 15%
Kneel:1%
Lift:1%
Drive:1%
Squat:0%
Climb:0%
Bend:0%
Reach above shoulders:0%
The weight required to be lifted each normal workday according to the continuum described below:
Up to 10 lbs: Occasionally
Up to 20 lbs :Occasionally
Up to 35 lbs: Not Required
Up to 50 lbs: Not Required
Up to 75 lbs: Not Required
Up to 100 lbs: Not Required
Over 100 lbs: Not Required
Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.): Lifting brief case, notebook, computer, printed materials - transporting from one location/meeting to another
Maximum consecutive time (minutes) during the normal workday for each activity:
Sit: 180
Twist: 0
Stand:15
Crawl: 0
Walk:10
Kneel:0
Lift:2
Drive: 5
Squat:0
Climb:0
Bend:0
Reach above shoulders: 1
Repetitive use of hands (Frequency indicated): Simple grasp up to 10 lbs. Normal weight:5-10 pounds frequent
Pushing &pulling Normal weight:50 pounds
Fine Manipulation: Computer entry, phone, dialing, writing, using calculator
Repetitive use of foot or feet in operating machine control: None
Environmental Factors & Special Hazards
Environmental Factors (Time Spent):
Inside hours: 8
Outside hours : 0
Temperature: Normal Range
Lighting: Average
Noise levels: Average
Humidity: Normal Range
Special Hazards: NA
Protective Clothing Required: None
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
