Supervisor - Chick-fil-a Norfolk State University

Overview

A Supervisor at

Chick-fil-A Norfolk State University is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Supervisors are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service.

A Supervisor’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Supervisors lead by example and set the tone that others will follow.

Responsibilities

• Supervise and coordinate dining facility staff, assigning tasks and providing guidance for smooth operations and service quality.
• Train and instruct staff on customer service, complaint resolution, and maintaining customer satisfaction.
• Manage daily operations, including scheduling, inventory, and waste reduction to optimize efficiency and control costs.