layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Sr Client Services Coordinator at UMass Chan Medical School | LAYIQ

•Serve as the senior point of contact for clients, hospitals, healthcare providers, public health partners, and internal stakeholders regarding laboratory services, testing programs, specimen status, reports, and operational matters.
•Independently manage and resolve complex customer inquiries, service issues, and escalations, exercising sound judgment and coordinating with laboratory, technical, and administrative teams as needed.
•Lead coordination of communications between laboratory departments and external partners to ensure timely, accurate, and consistent follow-up on customer requests and operational concerns.
•Develop, review, and support customer communications related to testing updates, workflow changes, service enhancements, pricing notifications, and other program initiatives.
•Analyze customer feedback, service trends, and operational metrics to identify opportunities for process improvement and enhanced customer experience.
•Support the implementation of customer service best practices, standardized workflows, and continuous improvement initiatives to improve efficiency and service quality.
•Serve as a subject matter resource for department processes and customer relationships, providing guidance and support to colleagues as needed.
•Coordinate and support complex departmental projects, strategic initiatives, and operational priorities, ensuring timely execution of deliverables and effective collaboration across functional teams.
•Participate in cross-functional projects and organizational initiatives that enhance operational effectiveness, customer engagement, and business performance.
•Assist with the processing of payroll; serve as department timekeeper for Kronos system, as needed.
•Support the processing of personnel action and other human resource related forms.
•Support hiring managers with administrative tasks for recruitment and hiring, such as scheduling interviews, submission of candidate evaluation forms, etc.
•Coordinate and perform complex and varied administrative tasks requiring independent action and the setting of priorities and procedures.
•Prepare correspondence, memoranda, or reports.
•Perform data entry and generate reports. Organize information into spreadsheet format from data collection.
•Record, prepare, and distribute minutes.
•Arrange travel logistics and coordinate schedules; complete travel advance and authorization forms, as needed. Maintain travel records.
•Assist with processing and tracking documents such as invoices, payments, requisitions and expense reimbursement.
•Answer phones and screen calls. Provide information and respond to questions.
•Manage designated calendars. Schedule or arrange for conferences, meetings, interviews, appointments, or similar activities.
•Review, sort, and file a variety of material. Set up and maintain filing system as needed. Provide information as needed.
•Order and maintain office and other department supplies.
•Open, review, and distribute incoming mail. Identify priority mail and route accordingly.
•Answer routine correspondence.
•Perform other duties as required.

•Serve as the senior point of contact for clients, hospitals, healthcare providers, public health partners, and internal stakeholders regarding laboratory services, testing programs, specimen status, reports, and operational matters.
•Independently manage and resolve complex customer inquiries, service issues, and escalations, exercising sound judgment and coordinating with laboratory, technical, and administrative teams as needed.
•Lead coordination of communications between laboratory departments and external partners to ensure timely, accurate, and consistent follow-up on customer requests and operational concerns.
•Develop, review, and support customer communications related to testing updates, workflow changes, service enhancements, pricing notifications, and other program initiatives.
•Analyze customer feedback, service trends, and operational metrics to identify opportunities for process improvement and enhanced customer experience.
•Support the implementation of customer service best practices, standardized workflows, and continuous improvement initiatives to improve efficiency and service quality.
•Serve as a subject matter resource for department processes and customer relationships, providing guidance and support to colleagues as needed.
•Coordinate and support complex departmental projects, strategic initiatives, and operational priorities, ensuring timely execution of deliverables and effective collaboration across functional teams.
•Participate in cross-functional projects and organizational initiatives that enhance operational effectiveness, customer engagement, and business performance.
•Assist with the processing of payroll; serve as department timekeeper for Kronos system, as needed.
•Support the processing of personnel action and other human resource related forms.
•Support hiring managers with administrative tasks for recruitment and hiring, such as scheduling interviews, submission of candidate evaluation forms, etc.
•Coordinate and perform complex and varied administrative tasks requiring independent action and the setting of priorities and procedures.
•Prepare correspondence, memoranda, or reports.
•Perform data entry and generate reports. Organize information into spreadsheet format from data collection.
•Record, prepare, and distribute minutes.
•Arrange travel logistics and coordinate schedules; complete travel advance and authorization forms, as needed. Maintain travel records.
•Assist with processing and tracking documents such as invoices, payments, requisitions and expense reimbursement.
•Answer phones and screen calls. Provide information and respond to questions.
•Manage designated calendars. Schedule or arrange for conferences, meetings, interviews, appointments, or similar activities.
•Review, sort, and file a variety of material. Set up and maintain filing system as needed. Provide information as needed.
•Order and maintain office and other department supplies.
•Open, review, and distribute incoming mail. Identify priority mail and route accordingly.
•Answer routine correspondence.
•Perform other duties as required.

Sr Client Services Coordinator

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Responsibilities

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