layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Senior Desktop Technician – Executive Support at UMass Chan Medical School | LAYIQ

Provide dedicated, high-touch IT support to the Chancellor, direct reports, and executive administrative staff.
Deliver proactive and reactive support with an emphasis on minimal disruption and rapid resolution.
Support primarily macOS-based environments, with additional support for Windows devices and enterprise applications
Ensure a consistent “white-glove” experience, including on-site, remote, and event-based support.
Serve as the primary owner for executive IT issues from intake through full resolution.
Drive end-to-end resolution by coordinating across IT teams (network, systems, security, AV, applications, etc.).
Escalate appropriately and follow through with urgency, ensuring timely updates and closure.
Operate with a “seconds to triage, minutes to action” mindset aligned with executive service expectations.
Partner closely with internal IT teams and external vendors to resolve complex technical issues.
Translate technical issues into clear, concise updates for executive stakeholders.
Advocate for executive needs within IT to ensure prioritization and accountability.
Manage and support macOS systems (primary), including device configuration, troubleshooting, and performance optimization.
Support Windows systems and standard enterprise applications (Microsoft 365, collaboration tools, etc.).
Assist with mobile devices, conferencing solutions, and executive office technology setups.
Support conference rooms, executive briefings, and high-profile meetings/events as needed.
Deliver impeccable customer service through clear, professional, and proactive communication.
Build trusted relationships with executive stakeholders and their support staff.
Maintain discretion and confidentiality in all interactions involving sensitive information.
Demonstrate understanding of the academic medical environment, including faculty, research, and administrative workflows.
Support unique use cases tied to academic leadership, governance, and institutional operations.
Adapt support approaches to align with academic calendars, events, and priorities.
Identify recurring issues and partner with IT teams to implement sustainable solutions.
Contribute to knowledge base documentation and process improvements.
Recommend enhancements to executive support models, tools, and service delivery.

Provide dedicated, high-touch IT support to the Chancellor, direct reports, and executive administrative staff.
Deliver proactive and reactive support with an emphasis on minimal disruption and rapid resolution.
Support primarily macOS-based environments, with additional support for Windows devices and enterprise applications
Ensure a consistent “white-glove” experience, including on-site, remote, and event-based support.
Serve as the primary owner for executive IT issues from intake through full resolution.
Drive end-to-end resolution by coordinating across IT teams (network, systems, security, AV, applications, etc.).
Escalate appropriately and follow through with urgency, ensuring timely updates and closure.
Operate with a “seconds to triage, minutes to action” mindset aligned with executive service expectations.
Partner closely with internal IT teams and external vendors to resolve complex technical issues.
Translate technical issues into clear, concise updates for executive stakeholders.
Advocate for executive needs within IT to ensure prioritization and accountability.
Manage and support macOS systems (primary), including device configuration, troubleshooting, and performance optimization.
Support Windows systems and standard enterprise applications (Microsoft 365, collaboration tools, etc.).
Assist with mobile devices, conferencing solutions, and executive office technology setups.
Support conference rooms, executive briefings, and high-profile meetings/events as needed.
Deliver impeccable customer service through clear, professional, and proactive communication.
Build trusted relationships with executive stakeholders and their support staff.
Maintain discretion and confidentiality in all interactions involving sensitive information.
Demonstrate understanding of the academic medical environment, including faculty, research, and administrative workflows.
Support unique use cases tied to academic leadership, governance, and institutional operations.
Adapt support approaches to align with academic calendars, events, and priorities.
Identify recurring issues and partner with IT teams to implement sustainable solutions.
Contribute to knowledge base documentation and process improvements.
Recommend enhancements to executive support models, tools, and service delivery.

Senior Desktop Technician – Executive Support

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Responsibilities

Responsibilities

Qualifications

Qualifications

Preferred Qualifications

Responsibilities

Responsibilities

Qualifications

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