Disability Coordinator

Overview

General Summary:

Under the general supervision of the Operations Manager, this position is responsible for the initial review and processing of all incoming and outgoing written and electronic correspondence, records, disability supplements, medical information, and related materials.

This position provides the primary mailing, receipt, review, and customer service functions for disability supplements (Mass Health or other agencies). Decisions made in this area directly impact the time line for the disability review process and for the determination of benefits for Mass Health and other agency applicants. Staff has frequent interaction with applicants, their representatives, hospitals and other facilities, Mass Health or other agency personnel.

The nature of the interactions requires knowledge of complex eligibility requirements for Mass Health or other state benefits and a thorough understanding of the benefit application process for multiple programs. The position also requires an extensive knowledge of complex state and DES databases for both inquiry and data entry purposes.