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Propeller
Denver, CO, US
Source: Propeller careers · View original posting
From Propeller's posting. “We” and “our” refer to the employer.
Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps.
Our customers use Propeller’s integrated hardware and software products to capture accurate 3D versions of their worksites. With over 50,000 worksites worldwide using Propeller’s smart survey technology, we empower project teams to map, measure, and manage site activity.
Propeller empowers everyone to approach, own, and solve problems creatively. We’re data nerds who care about impact, honesty, and each other. We take pride in being a great place to work. We are proud to be recipients of BI Group's Excellence in Customer Experience award and Inspiring Workplaces of Australasia, being recognized as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor.
Your Mission
As a Technical Support Specialist, you will be the frontline champion for customers mastering earthwork with Propeller’s technology. You will help our customers navigate our innovative hardware (drones and smart ground control points) and our cloud-based software, ensuring they can accurately track, map, and measure their worksites.
This is an entry-level role designed for a technically-minded problem solver. Whether you are a hardware enthusiast who loves troubleshooting equipment or a software-savvy individual with an interest in geospatial data, we will provide the training to help you bridge the gap. You’ll provide fast, practical solutions over phone and email, becoming a vital part of our Global Support Team.
We pride ourselves on providing fast, practical, and effective support, and we're looking for someone who shares that commitment.
Your Responsibilities
Customer Support: Deliver high-quality remote support for technical issues, managing inbound cases from initial contact through resolution or escalation.
Drone Survey Foundations: Build proficiency in drone survey methodology and ground control points (GCPs), including diagnosing data-capture and photogrammetry issues.
Platform Assistance: Help customers navigate the Propeller platform, including file uploads, basic data discrepancies, and site settings.
Cross-Functional Learning: Work with Customer Success Managers and senior engineers to understand the customer lifecycle and how hardware and software work together.
Documentation: Help maintain the knowledge base by documenting solutions and common customer how-to questions.
The estimated salary range offered for this role is $60,000 - $72,500. This range is tied to the market for this job in Colorado. Any salary offer extended will be based on skills, knowledge and experience.
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