Customer care Specialist II

Position Overview

Are you looking for your next BIG career move? You are a great fit for this role if you are a stand up individual, ready to put our customers first and provide top notch support on a passionate team.

This is not your average contact center! We take your success seriously! Our team has created a clear & dedicated training program that enables you to perfect your skills & become a universal agent here at Verra Mobility. Our program is built in layers for your career growth, we want you to own it!

What you'll do

• The successful individual will provide information and services to rental car customers for any tolls or violations incurred during their rental. The qualified candidate must be passionate about best-in-class service, enjoy and embrace challenges and operate with a “can-do” attitude in a team environment. The responsibilities for this position include, but are not limited to the following:
• Provides customers with a one-stop resolution and education on products and services: Providing account information and/or status
• Solving product or service-related problems
• Processing payments
• Displays positive, professional and empathetic customer-focused approach
• Utilizes tools and online resource materials to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently
• Develops and maintains product, process and technical knowledge related to services
• Exhibits effective communication skills tailored to the audience
• Is able to document customer interactions in a clear and concise manner

What we're looking for

• High School Diploma or GED equivalent
• 2+ years of customer service experience with a minimum of 1 year of inbound call center experience in a fast-paced environment
• Proficiency with Windows based applications, including Office and Outlook
• Minimum of 30 words per minute typing skills
• Strong interpersonal skills and ability to interact with varying personalities
• Bi-lingual (Spanish) is a plus
• Must demonstrate reliability and dependability, including schedule adherence and attendance
• Flexibility to work any shift between the hours of 8:30AM to 8:30PM EST time M-F and 10AM to 5PM Saturday
• Bi-lingual is a plus!
• Verra Mobility Values
• An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
• Own It.
• We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right.
• We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort.
• We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together.
• We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
• With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.
• Verra Mobility Applicant Privacy Notice
• Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.