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Wonder
New York, NY; HQ
Source: Wonder careers · View original posting
From Wonder's posting. “We” and “our” refer to the employer.
We’re looking for a detail-oriented self-starter to join our Product team, with a specific focus on our kitchen sequencing initiative. Our locations serve over 20+ restaurants, 400+ menu items, all with varying cook times and equipment utilization. The goal then for the Kitchen Sequencing Product Manager is to reduce the time in which food is sitting complete waiting for other items in the order and the amount of time a courier must wait to pick up the food once the order is complete.
You will partner with other product managers, engineers, operations researchers, and cross-functional leaders to build and optimize for these metrics which ultimately will lead to higher customer satisfaction. You’ll own the product lifecycle from ideation to deployment, working to translate operational needs into technical requirements.
Work closely with Kitchen Display Team to influence features that may drive better adherence from teams in the field and improve predictability to improve the inputs to improve the output. Bring in signals that our sequencing system needs (but doesn't have), reduce variability or accuracy of the signals it currently has to improve its ability to accurately forecast the kitchen.
Develops a deep understanding of the trade-offs between competing KPIs (e.g., expo sit time, throughput, and customer promise time) to propose solutions and roadmap initiatives that explicitly consider the optimal frontier
Collaborates with engineers and operations researchers to build and improve existing sequencing algorithms, simulator capabilities, and data pipelines
Translates product requirements and bugs into JIRA tickets and collaborates with our engineers to build and deploy new features
Partners closely with a dedicated data analyst to track the success of feature rollouts, conduct ad hoc analyses to uncover new opportunities, and establish clear KPIs for all initiatives
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