Office Experience Manager

About the Role

The Office Manager plays a critical role in bringing a new office operating model to life by owning office level outcomes through leadership, coaching, sound judgment, and disciplined execution.

As an Office Manager, you are accountable for the day‑to‑day delivery of a new office client experience model that emphasizes consultative client experience within your assigned offices. You serve as a people leader first, developing and coaching associate teams and front‑line leaders, reinforcing consultative client-centric behaviors, and evaluating how the client experience is executed and how it impacts clients.

You exercise independent judgment and discretion in planning, prioritization, and decision‑making to ensure consistent execution, strong associate performance and positive client outcomes. While operational execution remains foundational, this role places increased emphasis on communication, critical thinking, and leadership presence.

You are responsible for ensuring teams are both trained on our new client experience operating expectations and consistently coached to apply them in client interactions, problem‑solving, and decision‑making.

This Office Experience Manager role supports the following office locations: