layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Workplace Experience Manager at Stripe | LAYIQ

Oversee workplace operations at your site(s), providing direction on all workplace services, including building operations, front of house, shipping and receiving, events support, and employee health and safety.
Make sound, independent operational decisions by balancing business impact, risk, cost, and employee experience, seeking alignment when decisions create broader organizational impact or precedent.
Lead, coach, and motivate a team of workplace services professionals, providing direction, coaching, and performance management to drive team excellence and continuous improvement.
Build and maintain strong relationships with internal stakeholders, including senior leadership, department heads, and cross-functional teams.
Develop a strong rapport with locally assigned Stripes.
Own operational performance for your site by monitoring service levels and utilization, identifying trends, resolving root causes, and driving continuous improvement across workplace operations.
Proactively anticipate business needs by understanding both local context and company priorities.
Develop thoughtful, data-informed recommendations that help shape workplace programs and experiences while maintaining alignment with global standards.
Hold workplace partners and service providers accountable for performance, ensuring contractual obligations, service levels, and operational standards are consistently achieved while driving continuous improvement.
Work closely with our Finance & Strategy partner and IFM partner to develop and oversee the opex budget for all facilities, opex, fixed assets, and events of the NYC office.
Work closely with the local site leadership team to activate the office by creating engagement, connection, and an inclusive environment.
Craft relevant communications and documentation regarding Workplace policies and programs for Stripes.
Ensure consistent execution of global workplace programs, standards, and policies at your site, as developed by our Food, Space Planning, and Programs teams, adapting implementation to local operational requirements while maintaining alignment with enterprise objectives.
Support the Workplace team's goals by taking on ad hoc tasks and projects as they arise.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
7+ years of experience in workplace/hospitality management in a fast-paced environment with a strong customer service orientation and an understanding of operational best practices
Strong demonstrated ability in facilities management, vendor, and budget management
Strength in building relationships with key internal partners to ensure efficiency and understanding on cross-functional projects
Experience managing a team focused on customer service, hospitality, and operations, with the ability and desire to develop and coach your team
Ability to synthesize operational data, stakeholder feedback, and business context into clear recommendations that support sound decision making
Outstanding written and verbal communication skills

Workplace Experience Manager

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About Stripe

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What you’ll do

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Preferred qualifications

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