layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Customer Service Representative
OneMain Financial
Evansville, IN; HQ_Evansville IN-600 N.W. 2N
Source: OneMain Financial careers · View original posting
- Employment
- full time
Employer job description
From OneMain Financial's posting. “We” and “our” refer to the employer.
At OneMain, Customer Service Representatives empower customers – understanding customer needs and providing solutions. while learning the core functionalities of our business at OneMain allowing them to grow their career.
In the Role
Responding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolution
OneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notification
- Handling customer complaints, branch issues, delinquency levels and refunds
- Multiple portfolio servicing, including cash advances, convenience checks and settlements
- Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures
- Negotiate with customers to resolve account matters