Key Responsibilities
- Operates Hotel Shuttle Service
- Ensure a delightful, seamless arrival and departure for our guests.
- Greets guest and welcomes to hotel city
- Keeps current on hotel services and local attractions to answer guest questions and promote hotel services.
- Handles all guest complaints, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
- Drives shuttle to pick-up and drop-off guests to local destinations on a by request or schedule basis
- Follows airport procedures and shuttle traffic rules to pick up and drop off guests
- Logs trips and retains fuel receipts in accordance with hotel process
- Loads and unloads guest luggage from shuttle, using cart and transporting to guest room when required
- Keeps in contact with the front office and other drivers through provided radio equipment to keep hotel informed of status and location
- Completes other duties to assist hotel
- Cleans and maintains lobby area when not operating shuttle, including but not limited to; cart cleaning and polishing, washing front windows, stocking newspapers
- Assists in other departments as shuttle schedule allows, wearing provided radio to keep in contact with front desk
- Assists in arranging taxi or other transportation service for guests traveling outside shuttle’s service area
- Keeps shuttle fueled and reports maintenance issues to engineering for prompt repair arrangement
- Picks up needed materials locally for departments when orders or other shipping arrangements cannot be made.
- Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality
- Requirement/Skills
- Strong verbal, written and interpersonal skills
- Commitment to exceptional guest service
- Ability to maintain a positive and professional attitude
- Adhere to the policies and procedures of the hotel
- Adhere to safe driving practices and traffic law
- Must be able to work a flexible schedule including evenings, holidays, and weekends
- State Driver’s License with no restrictions that prevent operating hotel shuttle.
- Ability to clear all necessary airport certification requirements to operation shuttle in airport
- Physical Demands
- Ability to sit or stand for entire shift
- Able to drive for long periods of time, frequently stopping and getting into and out of a vehicle
- Frequent walking while lifting
- Ability to lift up to 70 pounds
- Other Information
- The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
- Competitive compensation and benefits, including medical, dental, and vision coverage
- Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
- Financial benefits for retirement and health savings
- Employee recognition programs
- Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from.
We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD — Located at Pike & Rose , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
- Choice’s Cultural Values
- Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
- Choice’s Leadership Principles
- Act with Intention | Lead with Authenticity | Grow & Deliver
