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Lucid Motors
Riviera Beach, FL
Source: Lucid Motors careers · View original posting
From Lucid Motors's posting. “We” and “our” refer to the employer.
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity.
In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.
The Service Concierge position directly interfaces with service center clients as an integral part of the customer experience. This position is responsible for varied duties in the service center such as greeting clients, answering phones, directing client inquiries, and scheduling appointments. This is an excellent opportunity to gain experience, learn, and develop your career within the automotive industry.
Provides a world-class customer experience to all Lucid clients, both internal and external
Coordinate and schedule client appointments determined by service center capacity, turnaround time, and priority levels
Manage open service tasks and due bills, ensuring timely follow-up and resolution Proactively contact customers to verify their concerns, schedule appointments, and meticulously log all activities in the system to maintain accurate records
Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for customer convenience
Generate Work Order Pre-writes in the system, capturing customer concerns and obtaining the necessary signatures for pre-authorization. It is essential to check for any open campaigns or recalls that may need to be addressed
Manages a monthly budget and oversees the ordering of supplies and refreshments.
Responsible for reporting and submitting service requests for facility repairs and maintenance through Service Channel.
Perform valet duties as needed
Other duties as assigned
Compensation
: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.
Base Pay Range (hourly)
$17 — $24 USD
& Benefits:
Lucid offers a comprehensive and competitive
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