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OneMain Financial
Tempe, AZ; CS_Tempe AZ-4920 S Wendler D
Source: OneMain Financial careers · View original posting
From OneMain Financial's posting. “We” and “our” refer to the employer.
The Workflow Operations Specialist plays a key role in supporting the performance and efficiency of our Auto Finance business. This position combines workforce planning, operational analysis, and business support to help ensure the right resources are in place to meet customer demand while maintaining service, quality, and compliance standards. The ideal candidate is analytical, organized, adaptable, and enjoys solving problems in a fast-paced environment.
In the Role
Monitor business volume, staffing levels, and workflow performance to support operational efficiency.
Develop schedules and staffing recommendations based on forecasted demand and business needs.
Analyze performance metrics, trends, and operational data to identify risks, opportunities, and process improvements.
Provide real-time guidance and recommendations to leaders to help balance service levels and productivity.
Monitor compliance, quality, and process adherence, escalating concerns when appropriate.
Partner with leaders and cross-functional teams to support process changes, training initiatives, and business objectives.
Prepare reports, insights, and recommendations for leadership.
Maintain accurate documentation and support audit and compliance activities.
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