layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…
Job opportunity
Service Desk Analyst
SRS Distribution
McKinney, Texas; McKinney, TX
Source: SRS Distribution careers · View original posting
- Employment
- full time
Employer job description
From SRS Distribution's posting. “We” and “our” refer to the employer.
Position Purpose:
The Service Desk Analyst at the company plays a crucial role in delivering exemplary customer service and technical support to our Corporate and Branch locations, acting as the primary point of contact for all technical issues. Responsible for providing Tier 1-2 support, this position demands prompt response to service requests across various communication channels, diligent documentation, and adherence to service level agreements, while also executing user maintenance and troubleshooting in accordance with established protocols.
The ideal candidate is required to possess a high-school diploma or GED with relevant desktop administration experience, strong communication skills, a valid driver's license, and the capacity to work in diverse environments, demonstrating an ability to maintain punctuality and collaborate effectively on team projects and after-hours support rotations.