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Walt Disney
Celebration, FL, USA; USA - FL - 210 Celebration Place
Source: Walt Disney careers · View original posting
From Walt Disney's posting. “We” and “our” refer to the employer.
Product Manager
10159869
At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company’s premier vacation brands, including Disney Parks & Resorts worldwide and Disney Signature Experiences.
Within Disney Signature Experiences, the Disney Cruise Line team is responsible for delivering end-to-end digital and physical Guest and Cast experiences across the fleet. This includes technology and digital initiatives supporting core platforms, the Disney Cruise Line website, the Disney Cruise Line Navigator mobile app, and operational systems serving multiple lines of business both shoreside and shipboard.
This Product Manager role sits within the Foundational-Core , Marketing and Communications Technology segment of the Disney Cruise Line business and is responsible for driving the concept development, prioritization, and delivery of digital Guest Communication capabilities that help Guests discover information, receive support, and self-service their needs throughout the vacation planning journey.
The Product Manager will partner closely with Product Management, Technology, Digital Experience, Contact Center Operations, Marketing, and Business teams to deliver innovative communication experiences across web and mobile platforms. Areas of focus include Guest information content, self-service support tools, communications capabilities across the end-to-end consumer journey . This includes live chat, digital messaging, email, contact forms , AI-powered virtual assistants, and emerging technologies that improve Guest engagement
and service efficiency.
As a Product Manager, you will understand business capabilities, identify experience gaps and opportunities, and deliver product enhancements that improve Guest satisfaction, operational effectiveness, and business outcomes. You will be comfortable working in a matrixed organization, collaborating across multiple teams, and translating complex business needs into intuitive digital experiences.
2026-09-22
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