layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Field Operations Manager at Adaptive Home Health | LAYIQ

What You Will Do

Oversee daily scheduling, visit assignments, rescheduling, and service-failure prevention across the assigned market.
Monitor clinician capacity and coordinate coverage for PTO, callouts, urgent visits, and changes in patient demand.
Review clinician productivity, documentation timeliness, and operational performance; provide coaching and accountability when expectations are not met.
Lead and support Patient Care Coordinators by delegating appropriate scheduling and reporting responsibilities while maintaining ownership of outcomes.
Proactively resolve missed visits, outstanding starts of care, patient access issues, and other barriers that could delay care or billing.
Support clinician onboarding and reinforce expectations related to scheduling, communication, documentation, and operational processes.
Partner with Account Executives and clinical leaders to respond to service concerns, assess coverage feasibility, and support referral-source commitments.
Escalate recurring or high-risk operational issues and recommend solutions that improve patient access, clinician utilization, and service reliability.
Why Adaptive
Meaningful operational ownership: You will directly influence whether patients receive care on time and whether clinicians have the support needed to succeed.
Leadership with measurable impact: Your work will improve patient access, clinician productivity, service reliability, and branch growth.
A technology-forward environment: Our tools provide better visibility into scheduling, documentation, capacity, and patient-care needs.
Cross-functional influence: You will work closely with clinical leaders, Patient Care Coordinators, Account Executives, and field clinicians.
Opportunity to build: Adaptive is growing quickly, giving you the opportunity to strengthen processes, develop teams, and help define how field operations should scale.
Mission-driven work: We are expanding access to high-quality home health care and building an operational model that supports both patients and clinicians.

Requirements

Must-haves
Experience managing healthcare operations, field operations, home health scheduling, or a similarly complex service-delivery environment
Experience leading, coaching, and holding team members accountable for performance
Strong judgment and the ability to make time-sensitive operational decisions
Ability to manage competing priorities, urgent patient needs, and frequent scheduling changes
Experience monitoring productivity, capacity, scheduling, or operational performance metrics
Strong problem-solving skills with a focus on identifying root causes and implementing corrective action
Clear, professional communication with clinicians, patients, operational leaders, and growth partners
Ability to delegate effectively while maintaining ownership of results
Strong organization, follow-through, and attention to detail
Comfort addressing performance concerns and conducting direct accountability conversations
Proficiency with scheduling systems, reporting tools, and electronic documentation platforms
Current driver’s license, reliable transportation, and willingness to travel throughout the assigned market

Field Operations Manager

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