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Amazon
Bellevue, WA
Source: Amazon careers · View original posting
From Amazon's posting. “We” and “our” refer to the employer.
Amazon Leo is seeking an experienced Finance Manager to drive financial strategy and cost optimization across our global Customer Operations organization. This role is central to our mission of delivering fast, affordable broadband to unserved and underserved communities worldwide through our constellation of Low Earth Orbit (LEO) satellites.
As a member of our Global Customer Operations (GCOPS) Finance team, you will own high-impact cost lines that directly influence Leo's customer experience economics – including post-sale cost management, financial modeling for emerging service lines, and strategic analysis that shapes leadership decision-making. You will partner directly with senior operational leaders to translate complex customer behavior data into actionable financial strategies.
This role offers the rare opportunity to build financial frameworks from the ground up for a business scaling toward commercial launch – combining the analytical rigor of cost controllership with the strategic influence of business partnership.
Key job responsibilities
Build and own financial models for one or more customer operations cost domains – including customer service, concessions, bad debt, or adjacent operational cost lines – with full accountability for forecasting accuracy and variance analysis
Partner with senior operational leaders to translate customer behavior metrics, service quality data, and operational KPIs into financial impact analysis and actionable recommendations
Drive cost optimization initiatives by identifying root causes of cost leakage, quantifying improvement opportunities, and building the financial business case for investment decisions
You'll join the Global Customer Operations (GCOPS) Finance team within Amazon Leo – one of two finance teams led by this manager, alongside the Commercial Strategy & Planning (CS&P) team. Together, the teams span field services, customer support, cost of payments, bad debt, and multi-year strategic planning across the world, with members in Bellevue/Seattle and London. As Leo scales toward commercial launch, you'll shape frameworks that balance operational efficiency with exceptional customer experience.
Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, BELLEVUE - 95,400.00 - 163,200.00 USD annually
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